MBA715 Q&A Weekends: Do you ever refuse service to customers? When and why?

The $100 MBA Show

Omar Zenhom

Marketing, Entrepreneurship, Careers, Business

4.9 • 1.2K Ratings

🗓️ 14 August 2016

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Values are the heart of any good business. Sometimes, upholding those values means refusing to do business with certain customers. For today's listener Q&A, we describe the times (and the reasons) we chose to refuse service. The circumstances varied, but one thing always holds true: no one's business is worth compromising what matters most. Click play!

Transcript

Click on a timestamp to play from that location

0:00.0	Heyo! Welcome to the $100 MBA show and today is a Q&A weekend's episode where we answer your question right here on the show.
0:17.0	If you have a question you want to ask just email us over at support at business republic.net.
0:22.0	As always I'm your host your coach your teacher
0:25.4	Omar at home I'm also the co-founder of the hundred dollar MBA a complete
0:30.1	business training and community online.
0:33.2	In today's Q&A Weekends episode, Molly asks, do you ever refuse service to customers?
0:39.1	When and why?
0:40.4	Good question, Molly.
0:41.7	And this is a tough one because we all need to address this at some point in our business
0:46.3	We are not for everybody you know whatever business you're in you're not for everybody
0:50.3	That's what makes you special. That's what makes you unique, that's why you
0:53.0	resonate strongly with those that actually are your customers.
0:56.0	At times you'll have customers that you'll come across that you'll have to say no to, say no
1:01.0	I cannot serve you, and this will be based on your core values your business's core values
1:07.0	we'll talk about that and how that's going to guide your decision to refuse somebody service so let's into it, let's get down to business.
1:15.0	Today's episode of the 100-hour MBA show is sponsored by We Are Podcast, the largest Podcasting Conference in the Southern Hemisphere.
1:27.0	And this year it's going to be in beautiful Brisbane, Australia.
1:30.0	Learn from the best of podcasting on how to grow, monetize, how to improve and take your
1:35.3	podcast to the next level.
1:37.4	Join me, Nicole, Adam Franklin, Natalie Sizen, and more.
1:41.6	Get your discounted ticket $100 off over at We Are Podcast.
1:46.0	dot com slash 100 MBA.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Omar Zenhom, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Omar Zenhom and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.