MBA2126 How To Make More Revenue With Customer Cancellations
The $100 MBA Show
Omar Zenhom
4.9 • 1.2K Ratings
🗓️ 1 September 2022
⏱️ 11 minutes
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| 0:00.0 | Heyo! |
| 0:10.3 | Welcome to the 100 R. M. |
| 0:11.3 | A show because your business deserves the best every single day with our daily 10 minute business lessons for the real world. |
| 0:18.0 | I'm your host, your coach, your teacher Omar is in home. |
| 0:21.0 | I'm also the co-founder of Webinar Ninja and an independent software company |
| 0:24.7 | are started by co-founder back in 2014 and in today's lesson you will learn how |
| 0:29.1 | to make more revenue with customer cancellations yep you you heard that right. How to make money when |
| 0:35.1 | your customers cancel your product or service. This is a strategy that I've |
| 0:39.3 | been only sharing with some of my closest friends in business but today I'm sharing it with |
| 0:44.8 | you on the podcast I'm gonna show you multiple ways to make money to make revenue |
| 0:49.6 | when a customer cancels your product I I must warn you though, these are unorthodox. |
| 0:54.6 | They might sound strange or weird, but they're tried and tested. |
| 0:58.9 | And because they're so original, no one's using them and therefore you'll stand out and convert. |
| 1:04.7 | So let's get into it, let's get down to business. |
| 1:08.8 | So we want to make money when people cancel. |
| 1:10.6 | How is that even possible? Let me show you. The tips I'm going to be sharing with you today work best with self cancellation, meaning that people go into your product and cancel themselves. That could be a membership to your coaching or your program. It could be an app like a SAS product. It could be anything that you are charging them on a reoccurring basis. Before you actually go ahead and have |
| 1:36.2 | them cancel their app, we like to put them through a cancellation flow. And this |
| 1:40.4 | basically is to give them options and to gather information and then lastly make money as they leave. |
| 1:49.7 | So the first thing we do is that we try to prevent them from leaving in the first place. |
| 1:54.0 | So we actually ask them a few questions or for them to select why they're leaving. |
| 2:00.1 | So if they select difficulty of use, we actually suggest they reach out to support or get a free |
| 2:07.0 | on-boarding call. If they choose not using it, we give them another option which I'll share in a moment. |
... |
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