Heyo! Welcome to the $100 MBA show, the place to be to build a business you want every day with our daily

10 minute business lessons for the real world.

I'm your host, your coach, your teacher Omar Zenholm.

I'm also the co-founder of the $100 MBA, a complete business training and community

online.

And today's episode is a Q&A Wednesday episode.

On our Q&A Wednesday episodes I answer a question from one of you one of our listeners if you have a

question you want to ask just email me over at omar at one zero zero mba

net today's question is from Pablo and Pablo asks how do I deal with a customer that threatens me?

I have a customer that's looking to get a refund on one of my products, but the well-past-the-refund

date, so I refuse the customer the refund according to our policy.

This customer in return Thrend to bad mouth me and my company on social media

as well as writing a less than flattering blog post on their website.

I don't want the bad publicity even though the

customer is totally in the wrong I feel that I don't want the bad publicity but at

the same time I don't want to back down from the policies that we've set.

What should I do?

Firstly, Pablo, I want to say that this is actually a more than common issue

with business owners than you may think.

This happens to all of us.

This happens to me so many times where a customer will want something out of you

Even if that thing they want is out of their rights. They'll threaten you to do anything to get what they want.

...