MBA1451 4 Low Cost Ways to Gather Customer Feedback

The $100 MBA Show

Omar Zenhom

Marketing, Entrepreneurship, Careers, Business

4.9 • 1.2K Ratings

🗓️ 30 January 2020

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

Customer feedback is like fertilizer for your business growth. Way too many entrepreneurs try to “figure out” what would appeal to customers, when a smarter solution is there all along: just ask some. Today, we’ll discuss the incredible, underappreciated value of customer feedback, and how to mine your customers for this valuable resource.

Transcript

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0:00.0	Heyo! Welcome to the $100 R.M. show!
0:04.0	Yours!
0:09.0	Heyo!
0:10.0	Welcome to the $100 R.M.
0:11.0	R. M.
0:12.0	Because your business deserves the best. every day with our daily 10 minute business
0:15.3	lessons for the real world. I'm your host, your coach, your teacher Omar's at home. I'm also the
0:20.8	co-founder of the $100 MBA, a complete business training and community online.
0:25.0	And in today's lesson you will learn for low-cost ways to gather customer feedback.
0:31.0	Customer feedback is like gold for your business.
0:34.8	It's what's going to allow you to grow.
0:36.3	It's going to allow you to stop doing the things that are preventing you to grow to lower
0:40.6	churn, to lower refunds, and you'll know what to start doing so you can
0:44.6	start maximizing revenue. Without feedback it's really hard you're working in the
0:49.4	dark so you need a systemized way to gather feedback from your customers.
0:53.6	And today I want to share with you four ways we've done in our business
0:56.9	that are quite low costs.
0:58.4	There's really no excuse not to implement all four of these in your business.
1:03.4	It's important for you to gather feedback
1:05.4	at different parts of your customer's journey,
1:08.2	so that way you can get different types of information
1:11.8	to improve each aspect of the experience. Let's get that
	...

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