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Hello, welcome to the programme.

This is being first broadcast in the week of another Brexit deadline.

We had wondered whether to hit the subject of Brexit head-on,

but to be honest, so much has been said about it.

The argument is so well rehearsed.

And anyway, developments are moving quickly.

We thought we could

add little with yet another discussion about it. But we were inspired by Brexit to focus on a

completely different topic, conflict and how to manage it. You might see a Brexit connection there.

It's the story of the country at the moment, and conflict resolution may be a big theme for

2020. So we're getting in early, conflict in general, and conflict in the workplace. Well, they say

one way of solving conflict is to talk it through, and that's what we'll be doing today with

this week's guests. Let us meet them. First up, Naomi Shragai, a psychological business consultant, executive coach, contributor to the Financial Times on the subject of conflict in the workplace. How did you get interested in that, Naomi?

Well, I've been a psychotherapist for over 30 years now, and so many people who came to see me have business-related issues.

So what I tend to do is to help individuals and the companies they work in understand the

unconscious motivations behind their situations and the behaviours. So oftentimes what I find

is individuals repeatedly find themselves engage in the same unwanted behaviours,

even though they've been well instructed, that this may be harmful to themselves or the business.

So when I come on board, I help people to dig a bit more deeply, to try to make sense of that.

And is it all conflict? Is that your specialism?

Conflict is unavoidable. And when people have to investigate and make more sense of their situation,

...