Male Karen and baby mama demand I refund their game, I tell them to come get these hands.

This happened a few years back so I'll include some context because it's kind of an annoying story.

A few years ago I worked for a game retailer and my district manager took leave in November

right before the busiest time of year. My old manager who trained me was being placed in that

role temporarily. At the time he was in the process of training a woman who was going to be the

store manager. Once his entire store found out he was going to be a temp and the new woman was

going to run the store they all gave their notice. Me being the person I am I have joked that I

could run his store. It was the busiest in the district next to a mall. Come to find out they

suggested this to the regional manager and that's what happened. My assistant became a temp store

manager and I got transferred temporarily as well. Since I was now running the store the entire staff

receded their notice. I had visited my old manager a lot, dropping off supplies, picking up supplies

etc. Everyone pretty much knew me already so it wasn't so much of an issue taking over. I assured

everyone I would do my best to accommodate time off, request availability and I was way less

strict than their manager who was now temporarily the district manager. So on to the annoying customer.

I will say my store and this store were about an hour and 20 minutes apart so their cultural

difference is immense. To say the least when my old manager was training the woman who was going

to take over she broke a cardinal rule. Never run a credit card manually. Well she refunded this

guest manually and the money didn't go back in their card like it should have. The customer calls

me and tells me what happened and I already knew about it because I was shown the receipt and asked

jokingly what was wrong with it. Cool now I get to deal with it. I told them that I would look

into it and get back to him, took his name and number etc. I then called customer service

to try to get some answers. That company that I worked for has terrible customer service lines

...