Make Tools Like Slack Work for Your Company

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 27 February 2018

⏱️ 34 minutes

🔗️ Recording | iTunes | RSS

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Summary

Tsedal Neeley, a professor at Harvard Business School, and Paul Leonardi, a management professor at UC Santa Barbara, talk about the potential that applications such as Slack, Yammer, and Microsoft Teams have for strengthening employee collaboration, productivity, and organizational culture. They discuss their research showing how effective these tools can be and warn about common traps companies face when they implement them. Neeley and Leonardi are co-authors of the article "What Managers Need to Know About Social Tools" in the November-December 2017 issue of Harvard Business Review.

Transcript

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0:00.0	When leadership advice feels like buzzwords and platitudes, it's time to get real.
0:05.9	HPR's podcast Coaching Real Leaders brings you behind closed doors as Muriel Wilkins coaches anonymous
0:11.9	leaders through raw honest career questions
0:14.6	that we all face.
0:15.9	Listen and follow coaching real leaders for free
0:18.3	wherever you get your podcasts. Welcome to the HBR IDEA cast from Harvard Business Review. I'm Kurt Nickish in for Sarah
0:38.9	Green Carmichael. Slack, yammer, chatter, and jive. They don't sound very corporate, do they? It sound more like names that got picked up because Twitter was taken
0:54.4	but these social tools are getting pretty comfortable in a suit and tie.
0:58.8	McKinsey Global Institute surveyed more than 4,000 firms and almost three out of four of them reported
1:05.6	using these social tools to facilitate employee communication.
1:09.9	And they're not just doing it to be cool and to attract younger employees increasingly
1:14.4	they're doing it because there's a clear business case. Our guests today have
1:19.0	studied firms that use these internal tools. The result, employee collaboration is up, so is
1:25.2	knowledge sharing across silos, so is the speed of decision-making, so is
1:29.6	innovation, so is employee engagement.
1:33.0	Joining us now to tell us how your company can effectively use these social tools are
1:37.8	Siddal Neely and Paul Leonardo.
1:40.6	She's a professor at Harvard Business School. He's a management professor at UC Santa Barbara.
1:45.0	Together, they wrote the article, What Managers Need to Know about Social Tools.
1:50.0	It's in the November-December 2017 issue of Harvard Business Review.
1:55.0	Paul and Stadol, thanks for talking with the HBR Idea cast.
1:59.0	Our pleasure.
	...

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