Before we get into today's episode it's Black Friday and I want to announce that my

candle shop Knox and Vesta has some Black Friday, Small Business Saturday and

Cyber Monday sales. So between now and Monday here's what's going on.

So we are launching a between now and Monday, here's what's going on.

So we are launching a six ounce tin candle. It is much smaller than our original 13 ounces,

so if you wanted to try some of the scents,

weren't certain before you go for the big one. We have something now.

And when you buy two of them it's called Duos and there's a $5 discount to buy two of them together

but because it's Black Friday there's even more of a sale than normal.

And of course the large 13 ounce vessel has the best sale and those are $15 off.

We have obviously our nine signature cents in our nine large glass

vessels but all of our nine signature cents are also going to be available in

the six ounce vessels too so make sure you snatch those up this weekend.

Go to Knoxvesta.com and OX VE S T A dot com to check out the candles.

When you speak to customer service for Disney, AirB&B, AT&T, or even Home Depot,

you might expect the person on the other line to be working at a call center. Chances are they're working from home, being paid less than minimum wage to speak to you,

and the contract they signed barely allows them to do anything about it.

By the end of this episode, we'll all have a healthy reminder of why it's important to be kind to customer service,

and the incredibly shady scammy practices that effectively silence them.

So hello everyone and welcome to the corporate casket where bad businesses go to die. Today we're going to be discussing a rise of virtual

solutions the customer service agents paid by Disney, AirB&B, Comcast, and many more.

Although we're aware of the issues with some of these Fortune 500 companies, let's take a look

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