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SaaS Interviews with CEOs, Startups, Founders

Look Back: UserZoom Eye's 2022 IPO, $100m Run Rate in User Experience Management Space

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 4 September 2022

⏱️ 24 minutes

🧾️ Download transcript

Summary

Experience insights management solution to design and deliver exceptional digital experiences.

Transcript

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0:00.0

I mean, I'll give you the basic, the numbers in terms of run rate and for the year.

0:04.3

I mean, you know, we're looking at clearly surpassing the $80 million run rate because we grew,

0:09.8

when we spoke to you, we were growing at almost like, I would say, 45% to 40 to 45.

0:15.2

We're now growing at 55.

0:19.2

You are listening to conversations with Nathan Latka, where I sit down and interview the top

0:24.4

SaaS founders, like Eric Wan from Zoom.

0:28.2

If you'd like to subscribe, go to getlatka.com.

0:32.3

We've published thousands of these interviews, and if you want to sort through them quickly

0:36.2

by revenue or churn,

0:37.9

cac, valuation, or other metrics, the easiest way to do that is to go to gitlatka.com and use our

0:43.4

filtering tool. It's like a big Excel sheet for all of these podcast interviews. Check it out

0:48.2

right now at getlatka.com.

0:52.4

Hey folks, my guest today is Alfonso de la Nuez. He's building a tool you've probably heard of it called user zoom.com, the experience insight management company that helps businesses gather and manage the insights they need to design and deliver an exceptional digital experience. They've raised over $150 million and backed by Silicon Valley investors, Sunstone Capital, and Al-Roc. Alfonso,

1:11.6

are you ready to take us to the top? I am. Thank you for having me again. So, hey, real quick,

1:16.0

for people that missed our last interview from April, where you shared, I believe that you had just

1:20.0

passed about an $80 million run rate and 1,000 customers, correct? Correct. Yeah. So help me understand,

1:27.1

you know, this is a very frothy space, like user feedback in general. How are you positioning yourself? I mean, there's a clue in your bio where you used a very specific word, right? Experience Insights Management platform. Is that what you're trying to brand an own? Correct. Yes, we are. To be honest with you, experience insights management is a little bit of a visionary way of positioning ourselves in a market where right now there's a bunch of companies specializing in UX and a bunch of companies specializing in CX. And then there is other companies that are talking about experience management, such as the case of Qualterix.

2:01.6

You know, there's Momentive, which is the new survey monkey, also providing feedback.

2:07.6

There's a lot of survey tools out there.

2:09.6

And then there is others like user Zoom, which focuses on the product experience.

2:14.6

And user research and user experience research usually takes place in the

2:20.4

pre-production stages, Nathan, which is where you're kind of in the discovery stage, when you're

...

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