Legendary Founder of the Ritz-Carlton: My Employees Are My Closest Neighbors

Our American Stories

iHeartPodcasts

Society & Culture, Documentary

4.3 • 737 Ratings

🗓️ 20 June 2025

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

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Summary

On this episode of Our American Stories, a legend and leader in the hotel industry, Horst Schulze has reshaped how service and hospitality are defined in business, setting standards that have become world-famous. Over the years, he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of the luxury hotel chain, the Ritz-Carlton, in 1983. Horst is a Christian who lives out his faith in both his business and personal life.

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Transcript

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0:00.0	This is an IHeart podcast.
0:04.0	Hey, I'm Jay Shetty, and I'm the host of the On Purpose podcast.
0:08.2	Today I'm thrilled to welcome back to On Purpose, Cynthia Arrivo.
0:12.2	Hey, Grammy, Emmy and Tony Award-winning actor and singer, you know from the color of purple, Harriet and wicked.
0:18.4	Cynthia Arrivo.
0:20.0	And this may be a hard thing to say,
0:23.0	but sometimes hurting someone actually aids the growth of another person.
0:27.8	Listen to On Purpose with Jay Shetty on the IHart Radio app,
0:31.6	Apple Podcasts, or wherever you get your podcasts.
0:34.6	A lot of times big economic forces show up in our lives in small ways.
0:39.7	Four days a week, I would buy two cups of banana pudding.
0:42.8	But the price has gone up, so now I only buy one.
0:46.4	Small but important ways.
0:48.3	From tech billionaires to the bond market to, yeah, banana pudding.
0:52.3	If it's happening in business, our new podcast is on it.
0:55.3	I'm Max Chaston.
0:56.5	And I'm Stacey Vanek-Smith.
0:58.3	So listen to everybody's business on the IHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
1:05.2	I know a lot of cops.
1:06.9	They get asked all the time.
1:08.5	Have you ever had to shoot your gun?
1:10.3	Sometimes the answer is yes.
	...

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