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We meet in the house at night.

It's always the very same discussion.

I say, well, what are we going to eat tonight?

Shell says, I don't care as long as it's expensive.

So we go to the airport for sand whips. Laughter Welcome back to the quote of the day show.

I am your host, Sean Croxton of Sean Croxon.

We're going to kick off this week on the funny tip

with Larry Wingett. I hope this talk makes you smile, makes you laugh. And today's quote is this,

our feature quote is this. You are expense. I am revenue. And over the years, I've gone on

quite a few rants about customer service. I'm not going to do it today. In a nutshell, customer service is generally really bad these days. Employees look like they don't even want to be there. Cacheers look depressed. I got a story about that in a second. And sometimes they don't even say hi. I was at Target the other day.

Actually, you know what?

First, let me give you the point of the entire talk.

The point here is that customers vote with their money.

If no one is giving you money, the customer is not the problem.

The problem is likely in your service, right?

Customers talk, customers remember.

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