Keys to Relationship Building with Jeremy Pruitt of Success Academy

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 31 October 2022

⏱️ 83 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we are putting Jeremy Pruitt in your passenger seat to discuss some keys to building relationships and why it is so important. Many homeowners have had the unfortunate experience of a contractor in their home that treated them like just another address, just another job. It doesn’t take long for a homeowner to in turn treat that tech like just another contractor. This is a broken cycle that no one enjoys. Wouldn’t it be great if the tech and the homeowner actually cared? It starts with relationships. As a professional tech, it is your job to set the tone of the call and care for the client. Each client needs to feel like the only client. This relational approach creates a far more comfortable environment for all parties and sets up the ultimate invitation to return to the home the next time something is needed. The recurring business defines the success of the relationship and the ultimate success of the company. Jeremy Pruitt is a technician trainer who specializes in the importance of the relationship. Jeremy has been in sales management for about ten years. During that time, he has been a membership sales manager and held the position of Finance Manager with a very large automotive group. While in college, he worked closely with his father, the late Jack Pruitt, who owned both restoration and plumbing companies. On today’s show, he joins us to talk about simple, yet critical points of focus to relationship building in the home.

Transcript

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0:00.0	When you go in, when you're asking questions, when you want to learn more, you ask questions
0:08.1	with the intent to understand, not the intent to answer. When you force yourself to make eye
0:14.2	contact, they can actually feel you making that eye contact. You're also forcing yourself to be more
0:20.2	engaged in the conversation. They're going to feel that you be more engaged in the conversation. They're going
0:22.4	to feel that you're more engaged in the conversation. They're going to feel that you're more
0:25.8	genuine and they'll reciprocate. They'll look you in the eyes. They'll be more genuine. They'll
0:30.8	open up more at that point. Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.5	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:27.8	Hey. Hey, welcome to another episode of the Waste on Day podcast. Your host, Nate and Brian are hanging out with you again, and we are excited to bring on none other than Jeremy Pruitt to today's show. He's going to be talking about some key elements in developing relationships in the home. But before we jump into that topic and interview our guest, we're going to
1:33.1	break down the idea of relationships for yourselves. And we're going to look to Brian for our quote.
1:38.2	You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other
1:48.0	people interested in you. Dale Carnegie.
1:52.1	All right.
1:52.6	All right.
1:53.0	It made me reflect upon the people don't know how much you don't care how much you know until
1:59.3	they know how much you care.
2:00.3	Yeah.
2:01.1	Same concept. The late Dale care. Yeah. Same concept.
	...

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