Jersey Mike’s is the hottest chain in America — and this is the reason why

Take-Away with Sam Oches

Nation's Restaurant News

Business, Entrepreneurship

2.5 • 15 Ratings

🗓️ 7 September 2023

⏱️ 46 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of Take-Away with Sam Oches, Sam talks with CEO Peter Cancro, COO Mike Manzo, and District Manager Shelbie Sticca of Jersey Mike’s. The three joined Sam individually at the Prosper Forum in Amelia Island, Fla., to discuss the chain’s remarkable success over the past 50 years and especially the past three years, during which the brand has grown sales by 60 percent and opened around 300 locations per year. That success is rooted in how the brand invests in its team members and turns them into leaders.

In this conversation, you’ll find out why:

You should treat your company like a training company
If you bet on your people and their success, you will be rewarded
If you don’t invest, you’ll fall behind
Show your employees the path they can take to leadership positions
Take care of your employees personally, not just financially
You can measure your brand’s success by the impact on all of your stakeholders

Have feedback or ideas for Take-Away? Email Sam at [email protected].

Transcript

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0:00.0	Hey there, welcome to Takeaway with Sam Ocas, a podcast from Nation's Restaurant News. I am Sam
0:06.8	Okis, editor-in-chief here at NRN, and this is the show where I give you an all-access pass to the
0:11.8	restaurant industry's most influential decision-makers. This week, I'm talking with three,
0:17.2	yes, count them three leaders from Jersey mics, one of the hottest restaurant chains in America today.
0:24.1	NRN recently had the pleasure of serving as media partner for the Prosper Forum, an event hosted in Amelia Island, Florida, that brings together restaurant executives with the goal of elevating the future of food service and hospitality,
0:39.2	and specifically investing in the next generation of diverse talent. As part of that, we were
0:44.6	able to sit down in person with more than a dozen food service leaders to hear their stories
0:49.8	and discuss how they're investing in their people and their culture. Over the coming weeks, we will be rolling out these conversations both on takeaway,
0:58.2	as well as on our podcast Extra Serving.
1:01.0	And we're starting with this episode highlighting Jersey mics.
1:04.9	Founder and CEO Peter Cancrow was one of the keynoters at Prosper.
1:09.6	And immediately following his talk, we sat down to discuss the chain's remarkable success
1:14.4	over the past 50 years, and especially over the past three years, during which they've
1:19.6	grown their sales by 60% and opened around 300 locations per year.
1:26.9	That success is really rooted in how the brand invests in its team
1:30.4	members and really turns them into leaders. Later in this episode, you will also hear from Jersey
1:36.4	Mike's C-O-O-Mai Manzo, who helps to activate the brand's people program and who has been with
1:43.8	Jersey Mikes since he was a teenager.
1:46.8	You'll also hear from Shelby Sticca, a district manager for Jersey Mikes in Arizona,
1:51.7	who is a rising star and a perfect example of the success that the company has had with
1:58.0	investing in its team members. In this conversation, you will learn more about
2:02.1	why you should treat your company like a training company, why you should show your employees
	...

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