Improving Civility in the Workplace

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 26 December 2018

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Krista Tippett, host of "On Being," believes we are in the middle of a big shift in the workplace. For a long time, she says, we were taught to keep all of our personal opinions and problems out of the office — even if that wasn't the reality. Now, as worker expectations change and people bring more of their authentic selves to work, Tippett says managers need to discover how to allow more honesty and emotions and humanity in the workplace, while still delivering in a high-performing environment.

Transcript

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0:00.0	Kurt Nick is here from Ideacast. I want to tell you about the Big Take
0:05.1	podcast from Bloomberg News. Each weekday they bring you one important story
0:10.0	from their global newsroom like how AI will upend your life and why China's
0:15.4	targeting the US dollar. Check out the big take from Bloomberg wherever you
0:20.2	listen. Welcome to the HBO Ideacast from Harvard Business Review. I'm Kurt Nickish. The workplace used to be more of a zone of neutrality where you went to be
0:50.0	more of a zone of neutrality where you went to be productive and get your work done.
0:55.7	Your personal life with all its concerns and emotions was mainly separate.
1:00.4	But in today's digital social media world, the line between our work identity and our personal identity is blurring.
1:07.0	We have more access to each other and our thoughts and emotions.
1:10.0	And increasingly, organizations are pushing us in this direction.
1:15.0	Research shows how companies get an edge by engaging their workforce more fully, collaborating
1:19.6	across silos, skill sets, generations, and individual backgrounds. That means the role of the manager
1:26.1	is changing too. Today's leaders have to help their employees bring their authentic
1:30.8	selves, their whole selves to work, but then also manage the interpersonal dynamics
1:35.8	that would have gone unspoken in the past.
1:39.1	Whether it comes to politics, religion, or any controversial subject, how do we engage openly with others in a
1:44.8	high-performing workplace while still maintaining a sense of civility? Our guest
1:49.4	today has explored that question in her work and as an organizational leader. Krista Tippett
1:54.8	hosts the radio show and podcast On Being. She also curates the Civil Conversations
1:59.9	Project and she's the author of several books.
2:02.8	Her most recent is Becoming Wise.
2:05.3	Krista, thanks for coming on this show.
	...

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