Thank you very much. My name is Finch. How can I help you today?

Do you say your name is Mitch or Nick or Rich?

No, a finch, like a bird.

Finch like a bird. I've never heard of that bird. Is it a rare bird?

No, it's like a goldfinch, or a house finch, or a purple finch.

Hmm. I've never heard of any of those. Are they, do they sound cool?

I think they do.

That is awesome. I don't know.

That, that just, I've never heard about that. You'll learn something to every day, I guess.

So, um, hello, Finch, nice to meet you.

Nice to meet you. What can I do for you today? Well, stole the infomercial vaguely a little bit, and my wife was like, oh, you should go get this.

So we're just kind of trying to figure out how to do this.

And I don't really know too much about it, so could you explain to me what I'm actually trying to buy for my wife?

Okay, sure. What product are you trying to buy?

Hmm?

What product are you trying to buy?

She wrote down, um, something about like a grass-ish thing.

Is like, perhaps the easy seed?

Sure.

That sounds like something we would need.

All right, fair enough.

Well, what we're really actually looking at is it's a patching product.

...