HP Nerfs Their Tech Support ON PURPOSE - WAN Show February 21, 2025

The WAN Show

Linus Tech Tips

News Commentary, Tech News, News

4.8 • 1.3K Ratings

🗓️ 22 February 2025

⏱️ 172 minutes

🔗️ Recording | iTunes | RSS

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Summary

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Transcript

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0:29.8	Welcome to the WAN show. We've got a great show lined up for you guys. Today we're going to be
0:32.9	talking about, well, let's see, Risen AI Max 395 395 strict halo, the point is these processors are freaking wild, and I am super excited about them.
0:44.4	We're also going to be talking about HP, thinking, well, maybe if we just left you on the line and didn't let you talk to tech support, maybe you'd just figure it
0:55.1	out on your own. That's their policy now? Yes, and we'll get into it. And what else we got this week,
1:01.6	Mr. Luke? So we're talking about how you, just like all the other cards, can't get the RTX 5070
1:07.3	TI, and mod makers rejoice, Valve releases the full Team Fortress
1:12.7	2 source code in a move that I didn't
1:14.7	see coming.
1:17.3	How can you see anything
1:18.6	coming? You know what? It doesn't matter. The show is brought to today by Squarespace, Vessie, X-Blit, and of course, our rap partner
1:46.1	D-branded our chair partner Secret Lab.
1:50.3	All right, why don't we jump right into our headline topic today, which was reported by
1:55.2	Ars Technica, and basically amounts to HP thinking,
2:02.0	hmm, maybe it would be better if you just figured out your tech support problems for yourself.
2:08.5	HP has added and since removed a 15-minute mandatory wait time to their phone support in order to, and this is a quote,
2:19.8	in order to influence customers to increase their adoption of digital self-solve.
2:28.2	Digital self-solve is the most corporate bullshit speak way of saying,
2:34.1	just go deal with it yourself that I think I have
2:36.8	ever heard they recommend visiting support.h.com to check out other support options or find
2:44.2	helpful articles and assistance to get a guided help using, sorry, what, an assist, whatever,
	...

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