If a customer is telling me all these things

that have happened and that are wrong,

the first thing I need to do is make them feel heard

and not oppose anything that they say to me.

I need to accept their reality rather than reject it.

It starts with making them feel heard

and making it feel like a relationship

and not a transaction.

How do you create an unshakable business?

I cross $100 million in net worth by the age of 28.

Now I'm growing acquisition.com into a billion dollar portfolio.

In this podcast, I share the lessons I've learned in scaling big businesses and helping our portfolio

companies do the same.

Buckle up and let's build.

Have you ever majorly messed up with a customer? Unfortunately, this is something that we all

experience and we all have to deal with. The way that we react to it is the most important

piece. And so today what I want to share with you are the things that you can do to turn an angry customer into a raving fan. So super interesting fact is that a lot of

business owners that I speak to think that price and the product are the reason that people are

turning. But really when you're looking at the experience the customer has, there's two things.

There's two ways that you can satisfy needs, which is one, there's results.

What are the results that you're driving?

You know, how they received the product they paid for?

...