Welcome to Darren Daly on demand, your most trusted resource to help you become better every day.

Here's your success mentor, Darren Hardy.

You know, you only know how good someone is when things are really bad.

You only know how really good anything is when things are really bad.

You see, it's easy to look good when everything is going according to the plan, when circumstances are calm and momentum is on your side.

Anyone can succeed for a while, even if it's out of sheer timing and good fortune.

Doing well is no great feat.

If you're not being challenged or tested along the way,

it's how you act and how you respond when you get punched in the face that matters. When things

start breaking, when crisis strikes, that's when character defects start to surface. That's when

we see what somebody is really made of. This is not only true of

people. It's true of everything. A product or service is only as good as it is when it breaks.

What is the customer experience then? Is it easy? Is it simple? Is it fast and convenient to get

fixed? A company's customer service is only good as when there is a complaint. Does the company

defend, justify, or shirk blame? Or do they see it as a relationship opportunity to wow? A leader is

only as good as they are when crisis strikes, when revenue is dropping, when legal suits are

mounting, when investors are pulling out, and employees

are abandoning ship. Kirk Christensen came from the family that founded Lego in 1932. He was

CEO of Lego for 25 years. He was heralded as a brilliant leader as they rode through

high times. But then the Good Times bubble burst, and the iconic toy maker was on the brink of

bankruptcy in the early 2000s. It was due to Kirk's decisions of over-ambitious diversification,

poor product production problems, and mounting debt. Kirk was ousted, and in 2004, Jorgon

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