Welcome back everybody to the Self Storage Income Podcast! I’m your host AJ Osborne. Today’s episode comes straight from one of you guys - our listeners and couldn’t more excited to jump in on this today. We have talked in length about how to find storage deals, how to turn storage facilities around, how to extract and increase value, how to finance a storage investment, and all kinds of great topics that can help you get started investing in self storage. One thing we haven’t touched on much is the fact and very real need for employees to run your storage facilities. That was the question we were asked by one of you listeners recently - when do you hire? Who do you hire? Do you hire part time or full time employees? These are all great questions that we’re going to dive into here today. We clear up some industry misunderstandings such as the “completely automated facility” concept where individuals wrongfully assume you can completely automate a facility. To that point we define what “automantion” is in the storage industry and what you can currently automate and what you can’t. We also go into the importance of building out your policies and procedures, structured employee training, and some general rules about facility size and the type of employee you need to hire. We also talk about the frontline duties at a facility, what those look like, and also the back end duties and what those look like. There are ways to streamline, organize, and automate these front and back end duties that can have a massive impact on your facility operations. As always guys, thanks so much listening and we’ll see you next time, AJ Be sure to go to Selfstorageincome.com to get your free copy of my Self Storage Playbook. This step by step playbook walks you through from start to finish - how to identify a self storage market, how to perform due diligence, how contact a current owner, and ultimately how to land a storage facility deal. You can also find the Self Storage Income Podcast on: iTunes Spotify Stitcher The Self Storage Income Podcast is Sponsored by: Janus International - https://www.janusintl.com/ Store Local - https://www.selfstorage.coop/aws/SL/pt/sp/home_page Live Oak Bank - liveoakbank.com/incomepodcast