You probably know what it feels like when a conversation just clicks.

You and the person you're talking to understand each other.

They're not just listening to you, they're hearing what you're saying.

You leave the conversation feeling good.

Maybe you sparked a new friendship or deepened an old one, or figured out how to solve a problem

that's been bothering you.

Conversational chemistry might seem intangible, something that just happens when the circumstances are right.

But psychologists using new research tools and methods are beginning to figure out what makes some conversations work while others fall flat. And their insights can help people improve their conversation skills,

strengthen their relationships, and even disagree in more productive ways.

So what makes conversations click?

Why are some people so much better at verbal communication than others?

What role does listening play in conversation, and how can you learn to listen better?

Why is it important to think about your goals in a conversation and to consider your partner's conversation goals as well?

What's the best way to build rapport with someone you just met?

How can you disagree productively without having

the conversation spiral into an argument? And what are the most important things you can do to

improve your conversation skills? Welcome to Speaking of Psychology, the flagship podcast of

the American Psychological Association that

examines the links between psychological science and everyday life. I'm Kim Mills.

I have two guests today. First is Dr. Michael Yeomens, an assistant professor of strategy

and organizational behavior at Imperial College in London.

Dr. Yeomens has a PhD in behavioral science from the University of Chicago Booth School of Business

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