From the headquarters of Ramsey Solutions, this is the Entry Leadership Podcast where I take calls from leaders and business owners and managers of like you about what it takes to win at any stage of business and leadership.

I'm Dave Ramsey, your host with over 30 years of experience in the trenches and I was in the trench today. Almost got stuck there. It could happen. You could be stuck in the trench. That'd be like a ditch.

Hey, man, I'm in there fighting with you. I understand what it's like to run one of these deals and we're here to help you. If you want to be part of it, just leave us a voicemail at 844-944-1070. We'll call you back and you can ask your question here on the air.

Whatever you can go to the website at EntryLeadership.com slash Ask EntryLeadership.com slash Ask. Matt is in Dallas. Hey, Matt. Welcome to the Entry Leadership Podcast.

Hey, Dave. I'm a very warrior getting my butt kicked as a second year business owner. Super thankful for your show. Thank you for what you do.

Thank you, brother. Sorry about that, but I understand where you are. How can I help?

My wife and I own a staffing and recruiting franchise with 18 members. Last year we did 1.2 million in top line revenue.

My question is centered around accountability and building specifically my character of accountability. I'm a high IS and I can be at worst when it comes to accountability.

I admire your high D and I aspire to be more direct. What mindset would you encourage an IS leader like myself?

The weird thing is the highest, the most relational thing you can do is to be clear.

I'm pretty crazy and boisterous not going in whatever on the microphone. If I'm sitting with someone in person on a high conflict or an accountability situation, I'm exactly the opposite.

Everything slows way down and the voice volume drops way down and all of that.

In other words, I'm not going to confront someone the way I would carry on here on the radio or here on the microphone or hold somebody accountable even if I'm not confronting them.

I've got a big heart for people. I love people. Early on in my career, I confused being nice. I thought I was being nice by not bringing up things.

You relate to that?

Yes. I'm afraid of hurting feelings if I bring it up.

In the South, it's like an art form to be passive aggressive.

We could bless your heart. I'm going to slit your throat.

In the name of being nice or being Christian or being sweet or whatever you want to call it, I would avoid early on.

The confrontation or the accountability. What I discovered was that over time, two things that were negative came out of that.

One was that the person had no idea that they were doing something wrong and so they kept doing it wrong.

Well done. The second thing that happened was I got increasingly frustrated with them for something that they didn't even know they were doing.

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