Welcome to the Boost Hospitali podcast. We are in season 7 episode 2. My name is Mark Simpson. I'm the founder of Boost Hospitality. Boostly for sure. I help short stay rental accommodation owners all over the world increase their

direct bookings and I show you how to make the OTA's work for you and not the other

way around. In this episode we're talking about the guest experience and more importantly how you can save time and increase your profits by having a fantastic guest experience.

And I asked Sapphire from Wishbox to come on to this podcast episode because I have been told by a lot of

accommodation owners all over the world to check out Wishbox. It's coming to my

sort of realm over the last couple of months now.

I've been fortunate enough to have a little play around with the dashboard and speak to people

that have been using it and I love it for a couple of reasons.

Number one, that it can sink up to any PMS. When I say any, I mean the majority, but they are always adding more.

Number two is that it will automate your

day and booking to pre-stay to during stay and post-day.

It's got a review filter system built in

so when the guest checks out it sends him a message

asking for a review and it's got a rate in between one and five you set the level

that you're happier and if you get a rating below that level it doesn't go off to

Airbnb booking.com Facebook Google you name it it comes into your inbox so you can deal with it head on.

That is a phenomenally powerful tool but it's only scratching the surface of what it can do.

This interview is brought to you in August 2019.

By the time you come to listen to it,

there'll be more features added with Wishbox.

So I definitely recommend you head to Wishbox, W- H B O X dot C to check out more. In this interview you're going to learn all about the guest

booking process how many messages you should send before they arrive,

...