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Take-Away with Sam Oches

How this ‘mac ’n’ cheese millionaire’ built a more collaborative work environment

Take-Away with Sam Oches

Nation's Restaurant News

Business, Entrepreneurship

2.515 Ratings

🗓️ 24 September 2024

⏱️ 35 minutes

🧾️ Download transcript

Summary

In this episode of Take-Away with Sam Oches, Sam talks with Erin Wade, founder of Homeroom, an Oakland-based mac ’n’ cheese concept with three locations. Erin released a book called “The Mac & Cheese Millionaire: Building a Better Business by Thinking Outside the Box,” which details her journey going from lawyer to restaurant entrepreneur and how she and her team achieved a more collaborative and meaningful work environment. She joined the podcast to talk about the book and a color-coded system that has helped protect her employees from harassment.

 

In this conversation, you’ll find out why:

  • Great experiences don’t cost more to create, they just require caring more
  • A better working environment leads to better restaurant performance
  • Harassment from your customers may be a bigger problem than you think
  • You owe it to your employees to protect them from harassment and abuse
  • If you want to build a strong culture, start with trust

 

Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com

Transcript

Click on a timestamp to play from that location

0:00.0

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0:08.8

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0:16.0

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0:22.8

for real dash food service. Hey there, welcome to Takeaway with Sam Ocas, a podcast from Nation's

0:28.9

Restaurant News. I am Sam Ocas, editor-in-chief here at NRN, and this is the show where I give you an

0:34.3

all-access pass to the restaurant industry's most influential

0:37.5

decision-makers. This week I'm talking with Aaron Wade, the founder of Home Room, an Oakland-based

0:43.9

mac and cheese restaurant concept with three locations. Aaron just this week released a book

0:49.8

called The Mac and Cheese Millionaire, Building a better business by thinking outside the box,

0:55.9

which details her journey going from lawyer to restaurant entrepreneur and how she and her team

1:02.4

achieved a more collaborative and meaningful work environment by building unique systems at

1:08.2

homeroom. Aaron's name may sound familiar to you as she made waves several years ago after she wrote

1:14.2

an op-ed for the Washington Post detailing the harassment that her employees were enduring

1:20.2

from customers and the unique solution that Home Room developed to combat that problem.

1:26.2

She joined the podcast to talk about her new book and

1:28.9

the color-coded system that has helped to protect her employees from harassment and build

1:33.9

trust among her team in the process. In this interview, you will learn more about why a better

1:39.4

working environment leads to better restaurant performance, why harassment from your customers may be a

1:46.6

bigger problem than you think, and why if you want to build a strong culture, you need to start

1:52.1

with trust. Jumping now into my interview with Home Rooms, Aaron Wade. Also, don't forget to

1:57.3

stick around after the interview, as I will share my five takeaways from this discussion, actionable insights that you can take with you on the go.

2:06.1

Okay, I'm sitting down with Aaron Wade, the founder of Home Room and the author of the upcoming

...

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