How Technology Tests Our Trust

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 12 December 2017

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Rachel Botsman, the author of “Who Can You Trust?", talks about how trust works, whether in relation to robots, companies, or other people. Technology, she says, speeds up the development of trust and can help us decide who to trust. But when it comes to making those decisions, we shouldn’t leave our devices to their own devices.

Transcript

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0:00.0	When leadership advice feels like buzzwords and platitudes, it's time to get real.
0:05.9	HPR's podcast Coaching Real Leaders brings you behind closed doors as Muriel Wilkins coaches anonymous
0:11.9	leaders through raw honest career questions
0:14.6	that we all face.
0:15.9	Listen and follow coaching real leaders for free
0:18.3	wherever you get your podcasts. Welcome to the H-B-R Idea Cast from Harvard Business Review. I'm Sarah Green Carmichael.
0:36.5	There we were, a group of friends driving through Sicily in search of a hilltop village.
0:41.3	Our GPS guided us to turn left, then right, then left again, and the roads
0:46.0	were getting smaller and smaller. Then, suddenly, the hillside fell away steeply.
0:52.6	There was just a track carved out by the hooves of grazing goats.
0:56.4	The GPS said it was a road, and we had trusted the technology.
1:01.5	Nowadays, though, GPS isn't the only technology people are figuring out how to trust.
1:07.0	For instance, there's also a fast growing market of smart speakers like the Amazon Echo and its artificial intelligence assistant.
1:15.0	Alexa, play HBR Idea Cast.
1:19.0	Getting the latest episode of H HBO Idea Cast.
1:23.4	Here it is from Tune-in.
1:24.9	So far, about 7% of households in the US have smart speakers,
1:29.0	according to an NPR Edison Research Survey.
1:32.3	But of those who do have them, 42% say they're essential
1:36.5	to their everyday lives. And those who don't often say they're worried about
1:40.4	privacy from hackers or even that the government might be listening in.
1:45.0	Devices are becoming so helpful it can be scary.
	...

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