How Soho House Lost $118 Million Last Year — and What It Tells Us About Scaling Exclusivity
Money Rehab with Nicole Lapin
Money News Network
4.6 • 1.7K Ratings
🗓️ 27 March 2024
⏱️ 7 minutes
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| 0:00.0 | I'm Nicole Lapin, the only financial expert you don't need a dictionary to understand. |
| 0:06.3 | It's time for some money rehab. So there are two really popular trends right now in business strategy. I know you've seen them both. |
| 0:19.6 | The first one is community. Lots of companies now are trying to make their brands feel like not just |
| 0:24.0 | logos and products but communities. And the second is scarcity. You have definitely seen this. Social |
| 0:30.0 | media-centric brands, launching a new product, and then selling out in one day, usually because |
| 0:34.7 | there's limited inventory, but it looks cool. There's one company that's encompassed both, |
| 0:40.8 | Soho House. But how do you scale a business that's built on exclusivity? So |
| 0:45.2 | Oh House doesn't know the answer and that is problematic. Sojo House's origin |
| 0:49.9 | story begins in London. The brand was started by entrepreneur Nick Jones nearly three |
| 0:54.4 | decades ago. The goal was to be more than just a club. And isn't it always? Sojo Haas's mission was to be a sanctuary for creatives, a space where the artistic and the influential |
| 1:06.6 | converged. In other words, a hub for the rich and famous. And at first it totally worked, Prince Harry and Megan Markle, Kate Moss, Kendall Jenner, and other big |
| 1:16.1 | celebs were members and the club really nailed that cool exclusive vibe. Beyond the application process, one thing that has always reinforced Soho House's exclusivity is the membership fees. |
| 1:29.0 | As of today, the membership fee to Soho House New York is $2,850 a year. |
| 1:34.8 | And if you want access to all Soho Houses around the world, |
| 1:38.0 | it's 5200 bucks. |
| 1:39.7 | But as Soho House expanded its footprint globally. The narrative began to shift. What was once a |
| 1:46.0 | tight membership criteria got a little looser, and instead of Sojo House being a hub for |
| 1:51.2 | creatives, it started to open its doors just a little wider and welcomed |
| 1:55.5 | in the Finance Bros. |
| 1:57.5 | They also welcomed me in, so they've definitely loosened their reins. |
| 2:01.3 | This pivot made sense from a financial perspective, sure, but it wasn't good for the brand or at least that's what OG members said. |
| 2:08.7 | The original members saw this move as a dilution of the very essence of what made Sojo House unique. |
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