How Personalities Affect Team Chemistry

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 30 March 2017

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

Deloitte national managing director Kim Christfort talks about the different personality styles in an organization and the challenges of bringing them together. Her firm has developed a classification system to help companies better understand personality styles and capitalize on their cognitive diversity. She and Suzanne M. Johnson Vickberg coauthored the article, "Pioneers, Drivers, Integrators, and Guardians" in the March-April 2017 issue of Harvard Business Review.

Transcript

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0:00.0	The Closer Podcast brings you the inside story of deals changing the world, told by the people who know how it all went down.
0:09.0	Understand the human motivations behind groundbreaking business decisions with host Amy Keene.
0:14.6	Listen to The Closer, Cast from Harvard Business Review. I'm Sarah Zoonin on my fault. Think about the person
0:36.3	at work who most irritates you. What specifically gets under your skin about them? Is it the way this person is always bubbling over with half-formed
0:45.3	ideas and interrupting everyone else? Or is it the way they never say anything directly negative
0:50.9	but always seem to be rolling their eyes as if you can't see them.
0:54.8	Are they confrontational, obsessed with following procedure, wildly inefficient?
1:00.2	Every team is made up of different personality types, which can, and sometimes do, lead to conflict and failure.
1:06.0	But research shows that cognitive diversity on your team can actually improve your group's performance, not undermine it.
1:12.0	The challenge for managers is to embrace those differences
1:15.6	to understand the different strengths and quirks people bring to the table, and then get them to work in sync.
1:22.0	Joining us now to talk about some of the newest thinking and applications of team diversity
1:26.0	is Kim Chris Ford.
1:28.0	She's a national managing director at Deloitte, where she helped develop the firm's business
1:31.9	chemistry system.
1:33.0	She and her colleague Suzanne Johnson Vickberg co-authored an HBO article on the new science of team chemistry.
1:39.5	It's in the March, April 2017 issue.
1:42.9	Kim, thank you so much for coming on the idea cast today.
1:45.7	Thanks for having me.
1:47.2	What does it look like when a team with different personality types
1:50.5	is working beautifully and working in sync together.
1:54.1	The analogy I love to use for a perfectly harmonious team is literally one of harmony and
	...

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