How Good Business Practice Can Make Us Better People—Minter Dial—Author of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence
Finding Genius Podcast
Richard Jacobs
4.4 • 1K Ratings
🗓️ 8 October 2025
⏱️ ? minutes
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Summary
"Today, whether it's an increase in narcissism, a reduction in time, or an obsession with technology, there are many reasons why people are understanding themselves to be and seeming to feel that there's less empathy out there," says Minter Dial, keynote speaker and author of Heartificial Empathy: Putting Heart into business and Artificial Intelligence. He goes on to explain the effects that this minimal amount or complete lack of empathy has in the world of business, one of which leaves customers feeling as though their needs and desires aren't being heard, understood, or addressed. As a result of this, people, on the whole, are beginning to lose their loyalty for certain companies, and are unable to establish it for new ones.
A seemingly obvious answer to this problem might be to program empathy into the machines with which we increasingly interact, to encode our experiences with empathy in order to ensure that it's there—whether in an application online, an AI-driven personal shopper or automated checkout stands at the market. And while integrating empathy in AI might be a good idea, is it possible? Are we capable of encoding machines to show empathy when we are incapable of showing it ourselves? According to Minter Dial, this is an important question to ask, as it will force us to turn the mirrors on ourselves and consider why empathy is so important and whether we are capable of practicing it once again.
Tune in to hear Minter Dial discuss a range of issues on this topic, and visit <a href="http://minterdial.com">minterdial.com </a>for more of his work.
🎧 Listen now on Apple Podcasts: http://apple.co/30PvU9C
Transcript
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| 0:25.1 | Sleep science, cancer, stem cells, ketogenic diets, and more. |
| 0:28.6 | Here come the geniuses. |
| 0:30.3 | This is the Finding Genius podcast with Richard Jacobs. |
| 0:37.5 | Hello, this is Richard Jacobs with the Finding Genius podcast. My guest today is Minter |
| 0:42.3 | Dial. He's an international professional speaker, elevator, and multiple award-winning |
| 0:46.4 | author. He's had a career of 16 years as a top executive at L'Oreal, where he was on the |
| 0:51.4 | executive committee worldwide of the Professional Products Division. He wrote and produced a World War II documentary film for BBS, The Last Ring Home. He's authored six other business books, three of which are award-winning, future proof, U-lead, and artificial empathy. So we may be focusing on the most reason one, artificial empathy, putting heart into business and artificial intelligence. So we'll see where this goes. So welcome, Minter. Thanks for coming. Hey, my pleasure, Rich. Thanks for having me on. Yeah. Well, let's start with artificial empathy. What does that mean? It's a play on words like artificial empathy. Is this talking about making AI appear to have empathy and human qualities, or what's the |
| 1:28.0 | basis of the book? |
| 1:29.0 | Well, it started off about, well, I wrote the first version about five years ago, |
| 1:35.3 | and it became apparent that we were looking at ways to make use AI to help run business. |
| 1:42.0 | But so often the AI was sort of automated and felt |
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