meta_pixel
Tapesearch Logo
Log in
Coaching Real Leaders

How Do I Deal with Low Performers on My Team?

Coaching Real Leaders

Harvard Business Review / Muriel Wilkins

Executive, Business/careers, Leadership, Careers, Business/management, Sessions, Hbr, Coaching, Review, Society & Culture, C-suite, Leaders, Harvard, Business, Management

4.8660 Ratings

🗓️ 4 November 2024

⏱️ 48 minutes

🧾️ Download transcript

Summary

He leads a large team that has grown quickly. Now he’s struggling with senior members on the team whose work isn’t meeting his expectations. He’s not sure how to hold them more accountable and drive higher performance. Host Muriel Wilkins helps him evaluate his options and understand the different ways he can enforce boundaries to move his team forward.

Transcript

Click on a timestamp to play from that location

0:00.0

I'm Muriel Wilkins and this is Coaching Real Leaders, part of the HBRR podcast network.

0:12.2

I'm a longtime executive coach who works with highly successful leaders who've hit a bump in the road.

0:18.4

My job is to help them get over that bump by clarifying their

0:21.3

goals and figuring out a way to reach them so that hopefully they can lead with a little more

0:25.6

ease. I typically work with clients over the course of several months, but on this show, we have

0:31.2

a one-time coaching meeting focusing on a specific leadership challenge they're facing.

0:44.2

Today's guest is someone will call Mo to protect his confidentiality.

0:50.4

He's based in the Middle East and manages a client-facing team dispersed across multiple locations.

0:57.0

His team has doubled in size in the last few years, and it hasn't always been easy. Before being promoted to director, when I was a project manager, I wasn't really having direct reports.

1:04.0

Maybe this was the main challenge when it came being a director, and something related to to the challenges maybe that when I got promoted,

1:13.6

it was during the COVID. The turnover was absolutely high. So while I was just getting

1:20.6

promoted and I'm starting to work, how I'm going to manage the team. I was just getting a lot of

1:26.6

people who are resigning and I need to maintain

1:29.8

them. So actually, I lost half of my team in actually a couple of months and it was a big

1:36.4

struggle for me at that time.

1:39.7

Moe advanced steadily at his company and has performed well.

1:43.5

He made the shift to his current director-level role during a tumultuous time,

1:48.0

but he's also running into other challenges that he didn't expect.

1:52.0

Usually if you're having a diversified team from junior to senior employees,

1:59.0

your expectation is always that you need to give a hand for the junior team

2:03.5

and you trust the senior ones that they know the job, they know how to do it, you trust

2:11.4

their decisions, but when it came to reality, it's totally the opposite. I've seen a lot of incidents happen, and unfortunately, I'm struggling with managing the senior employees in my team.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Harvard Business Review / Muriel Wilkins, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Harvard Business Review / Muriel Wilkins and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.