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Forbes Daily Briefing

How Crumbl Devoured America

Forbes Daily Briefing

Forbes

Careers, Business, News, Entrepreneurship

4.612 Ratings

🗓️ 5 March 2025

⏱️ 5 minutes

🧾️ Download transcript

Summary

Middle-school dropout Jason McGowan had no baking experience but cofounded a viral cookie company that now has more than 1,000 stores—and rumors of a $2 billion sale. Inside a financial sugar rush.

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Transcript

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0:00.0

Here's your Forbes Daily Briefing for Wednesday, March 5th.

0:05.0

Today on Forbes, How Crumble Devoured America.

0:10.0

A pink promotional sign, filthy from standing outside the storefront in Midtown Manhattan,

0:15.0

is shoved against a wall inside a cramped Crumbull bakery, where a crowd of grimacing customers squeeze against each other

0:22.0

in a semblance of a line. For Crumble, a line outside the door has been the norm since Jason McGowan,

0:28.7

who is 44 years old, and Sawyer Hemsley, who is 33, opened the first location in Logan, Utah, in 2017.

0:36.8

Since then, the company, known for its oversized treats,

0:40.1

most notably the 4.25-inch ultra-sugary cookies that are nearly 1,000 calories each, expanded

0:47.0

to 1,071 franchised locations across the United States and Canada. In 2023, Crumble earned $122 million of revenue from franchise royalties.

0:58.8

The system-wide sales of all the franchises is just over $1 billion. McGowan, speaking to Forbes from

1:06.4

Toronto, Canada, where he is meeting with the Jonas Brothers to discuss a brand partnership

1:10.7

for an upcoming

1:11.5

cookie lineup, says, quote, my expectations were pretty low at the very beginning.

1:16.7

We did everything backwards.

1:18.2

We got the building first, then we got the equipment, all before we even had our recipe.

1:23.9

But one thing they got right from the very start was viral marketing.

1:28.5

After all, giant cookies make for amazing Instagram fodder.

1:33.3

Crumble has an impressive 9.8 million followers on TikTok, more than Starbucks, Duncan, and Krispy Kreme combined.

1:41.0

In total, more than 107 million TikTok videos mentioned Crumble, several of which have clocked up

1:47.0

hundreds of thousands of views. In January, reports emerged saying Crumbull was considering a sale

1:53.1

that would value the company at $2 billion. But analysts believe that amount is just a sugar rush.

2:00.0

John Gordon, a restaurant franchise specialist,

...

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