How Constructive Criticism Leads to a Strong Team Culture with Kacy Maxwell and Will Guidara

The EntreLeadership Podcast

Lampo Licensing, LLC.

Entrepreneurship, Business, Management

4.7 • 4.1K Ratings

🗓️ 24 October 2022

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Join us as our host, George Kamel, talks with Kacy Maxwell, the executive director of marketing for EntreLeadership. They role-play an uncomfortable conversation with a team member who was gossiping. Later in the episode, George talks to Will Guidara. Will is a former co-owner of Make It Nice, a hospitality group that included Eleven Madison Park, the NoMad restaurants, Davies and Brook at the Claridge’s hotel, and Made Nice. He shares how to create a great team culture by taking care of your people, which will encourage them to take care of your customers. You’ll learn: • How to have an uncomfortable conversation with a team member • How a few ideas created a world-class restaurant • The two keys to creating a place people love to work • How to position your team to get results Sign up for The EntreLeadership Podcast takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to that week's episode: https://bit.ly/podcast-takeaways Support our sponsors: • Hite Digital: https://bit.ly/HiteDigital • NetSuite: https://bit.ly/NetSuiteEntre • Trainual: https://bit.ly/TrainualEntre Links mentioned in this episode: • The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast • The EntreLeadership Podcast episode about uncomfortable conversations: https://apple.co/3eIMTnk • Download the Planning an Uncomfortable Conversation guide: https://bit.ly/3g7VtMT • Give us your feedback by leaving a voicemail at 844.944.1070 or emailing [email protected] • Unreasonable Hospitality by Will Guidara: https://amzn.to/3Mu26oN • Learn more and get your EntreLeadership Summit 2023 ticket today: https://bit.ly/3LRiZJH Learn more about EntreLeadership Events: • EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries • EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit Learn more about EntreLeadership Coaching: • Elite: https://bit.ly/3tI2fN8 • Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups • Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching • Workshops: https://bit.ly/EntreLeadershipWorkshops Listen to all the Ramsey Network podcasts anytime, anywhere with the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices: https://www.megaphone.fm/adchoices Ramsey Solutions Privacy Policy

Transcript

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0:00.0	On today's episode, we roll play how to have an uncomfortable conversation with a team
0:10.2	member.
0:11.2	And then, we're going to talk about how to create a great team culture by taking care of
0:14.9	your people so they take care of your customers.
0:20.7	Welcome to the Entry Leadership Podcast from the Ramsey Network, where we help you learn
0:24.3	the proven principles for winning as a business leader.
0:27.3	I'm your host, George Campbell, and each week here on the podcast, I sit down with some
0:31.0	of the best leadership minds out there to help you grow yourself, your team, and your
0:35.2	profits.
0:36.2	I want to say a quick thanks to all of you who have been leaving us voice mails with feedback
0:39.2	on the new segments we've been trying.
0:41.3	Some of you really like it.
0:42.8	I just want to let you guys know I think it's great.
0:45.7	And some of you, not so much.
0:48.0	I have to say I thought I was going to like it and I actually did not.
0:51.8	But I keep that feedback coming.
0:54.2	We really appreciate it.
0:55.9	So today we're trying out another new segment where we role play.
0:59.1	And I'll be joined by my friend, Casey Maxwell, executive director of marketing for Entry
1:03.4	Leadership.
1:04.4	And we're going to role play how to have a hard conversation with a team member who
1:07.6	happens to be gossiping.
	...

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