How can you protect against holiday chaos this summer?

This is Money Podcast

This is Money

Business News, Business, Investing, News

4.1 • 650 Ratings

🗓️ 4 June 2022

⏱️ 56 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Just when you thought it was safe to go back on holiday...

Britain descended into holiday chaos this week, as airlines cancelled hundreds of flights, airports struggled to cope and even Eurostar ended up with a day of disruption.

For those who suffered at the hands of airline chaos, it was a harsh and unfair experience - with many of those travellers taking their first post-Covid trip abroad and others heading off for what were meant to be celebratory family events.

Both airlines and airports let their passengers down - after all, they knew how many would be travelling, as they'd all booked tickets - and then got involved in a finger-pointing blame game with the Government.

On this week's podcast, Georgie Frost, Helen Crane and Simon Lambert discuss where the blame lies for the disruption, what people's rights are if their flights are cancelled and what we can all do to protect ourselves if we hope to go away over the summer.

Also on the podcast, the team talk about why some of the best mortgages are currently being offered by lesser-known building societies and how long you'd have to wait for an electric car's lower running costs to pay off.

And finally, from travel chaos to energy firm blunders: how did Bulb swing from telling someone they were owed almost £2,000 and refunding them their cash when they moved, to declaring six months later that the customer now owed Bulb almost £2,000?

Helen talks through a recent Crane on the Case, where Bulb seemingly decided Ofgem's one-year back billing rule didn't apply to it.

Transcript

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0:00.0	Welcome to This Is Money Podcast. I'm Georgie Frost and joining me and editor Simon Lambert today is assistant editor Helen Crane. And coming up, as airlines continue to cancel hundreds of flights over staff shortages, is this another year for a staycation? We explain what your rights are if your holidays are disrupted and other tips on beating the summer chaos.
0:22.3	Plus, is it time to get a mortgage from a small building society that you have never heard of
0:27.0	as cheap rates from local lenders undercut the big banks?
0:30.6	Crane is back on the case as one reader asked,
0:32.8	Can Bob really charge me £2,000 for energy going back four years?
0:39.2	And they may be more expensive to buy, but with petrol prices soaring, how long does it take to save money with an electric car?
0:45.1	Don't forget, you start upstate with all the latest breaking money news, just to go to thisismoney.com.
0:49.4	com or download the app.
0:52.2	Market updates and conversations around the financial world don't have to be boring.
0:56.6	The Digest and Invest Podcast by Eatoro is a great way to tune into what's happening in a fun
1:01.3	and easily digestible format.
1:03.6	Discover the Digest and Invest podcast at Eatoro.com forward slash academy forward slash podcasts.
1:09.4	But first, quite understandably, many travellers are a bit peevved of late.
1:14.9	Around 34,000 customers have been told that June holidays out of Manchester Airport had been cancelled some in overnight emails.
1:23.5	That's just one airport and one travel company, Too-E.
1:26.6	This week alone, a thousand easy jet,
1:29.4	British airways and Tewy flights have been axed with experts predicting the disruption could
1:34.3	continue into next year. Simon, just when you thought COVID was sort of, sort of done in terms of
1:43.0	holidays, that we could get away and enjoy,
1:46.6	stress-free, a couple of weeks in the sun.
1:50.6	Alas, no. Why?
1:54.4	Well, before we start, I would like to...
	...

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