How Amazon Automated My Job: A Conversation With Elaine Kwon

Big Technology Podcast

Alex Kantrowitz

Technology, Religion & Spirituality, Business News, Business, Religion, Science, Philosophy, Society & Culture, Entrepreneurship, Management, Marketing, Politics, News Commentary, Government, Investing, Tech News, Social Sciences, News

4.6 • 395 Ratings

🗓️ 14 April 2021

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

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Summary

Elaine Kwon was a vendor manager in Amazon's retail organization when the company started to turn her tasks over to machine learning in a program called "Hands Off The Wheel." She joins Big Technology Podcast to discuss how and why Amazon rolled the program out, how she and her fellow vendor managers reacted, and what it portends for the rest of us.

Transcript

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0:00.0	Hey, I'm Michael Kovnet, host of The Next Big Idea Daily. The show is a masterclass in better living from some of the smartest writers around. Every morning, Monday through Friday, we'll serve up a quick 10-minute lesson on how to strengthen your relationships, supercharge your creativity, boost your productivity, and more. Follow the next big idea daily wherever you get your podcasts.
0:23.9	Have you been feeling the effects of stress, burnout, or anxiety at work? Listen to the
0:29.1	Anxious Achiever podcast to rethink the relationship between your career and your mental health.
0:35.7	Get the Anxious Achiever wherever you find your podcasts and walk away with practical advice
0:41.1	you can implement today.
0:43.4	Hello, Elaine.
0:44.9	Hey there.
0:45.6	How are you doing?
0:46.6	I'm good.
0:47.1	Great to see you again.
0:48.1	It's been, I think, probably two years.
0:50.1	So we have a lot to catch up on.
0:51.5	We do.
0:52.2	We do.
0:53.1	Thanks for having me on.
0:54.5	Oh, yeah.
0:54.9	It's great to have you.
0:55.7	I'll just pause for the ad break and then we'll get started.
1:09.8	Hello and welcome to the big technology podcast, a show for cool-headed, nuanced conversation of the tech world and beyond.
1:15.8	We talk a lot about automation on this show, and today we're going to speak with someone who's seen it firsthand.
1:21.8	Elaine Kwan is co-founder and partner a Quantify.
1:25.2	And before that, she was a vendor manager at Amazon. And so it's white
	...

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