How A 10-Man Team Can Operate Like A 200-Person Company With The Right Processes

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 8 May 2020

⏱️ 55 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Tom Howard is ServiceTitan’s vice president of customer service and the co-founder of Blue Collar Profits. An experienced home service entrepreneur and consultant, Tom owns multiple residential and commercial service companies in California, including a pest control company and an engineering company.

In this episode, we talked about business forecasting and planning, marketing strategy, lean management, business management training...

Transcript

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0:00.0	we basically get everyone involved and we get buying from them and well first we
0:04.9	explain to them how finances work and we have a financial training for them every person from
0:10.1	you know the guy that sweeps the warehouse floor up to the CEO and make sure that they
0:14.2	understand revenue cost of sale gross margin overhead net profit those five things revenue
0:20.2	cost of sale gross margin overhead and net profit. Those five things. Revenue, cost of sale, gross margin,
0:22.7	overhead, and net profit. If you learn those five things, you're going to do okay, you know,
0:27.0	reading the basics of a financial statement. And then we go through and explain to them, you know,
0:32.2	what our numbers were before, and we build budgets for the year. What do we expect to do in revenue?
0:37.2	What are our costs of sale going to be?
0:38.9	What's our overhead going to be,
0:39.8	including advertising, including office staff salaries?
0:42.9	By the way, I published to my guys what my salary is.
0:45.7	I'm not bashful about it at all.
0:49.0	And then they start to realize what it takes to make money in the company.
0:54.4	Welcome to the Home Service Expert, where each week Tommy chats with world class
0:59.5	entrepreneurs and experts in various fields like marketing, sales, hiring and leadership,
1:05.3	to find out what's really behind their success in business.
1:09.1	Now, your host, the Home Service Millionaire, Tommy Mello.
1:18.0	Welcome back to the Home Service expert.
1:19.9	Today I'm with a good friend, a great business owner, and actually someone that I've got
1:26.2	to know a lot over the last year.
1:27.5	His name's Tom Howard.
	...

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