HIGHLIGHTS: Robert Gentz - Co-CEO of Zalando
In Good Company with Nicolai Tangen
Norges Bank Investment Management
4.7 • 236 Ratings
🗓️ 6 March 2026
⏱️ 11 minutes
🧾️ Download transcript
Summary
We've curated a special 10-minute version of the podcast for those in a hurry.
Here you can listen to the full episode: https://podcasts.apple.com/no/podcast/zalando-co-ceo-building-europes-fashion-giant-ai-in/id1614211565?i=1000752989347&l=nb
What does it take to build a European tech champion from scratch? Nicolai Tangen sits down with Robert Gentz, co-founder and co-CEO of Zalando, to trace the journey from selling flip-flops to building Europe’s leading online fashion platform with more than 60 million customers. Gentz shares how Zalando scaled at unprecedented speed, the flywheel behind its expansion across categories and countries, and how early customer learning shaped everything that followed. The conversation explores how data and AI are reshaping fashion—from sizing and personalization to logistics and returns—and why Gentz believes in a “European Dream” that keeps entrepreneurial talent and companies on the continent. A wide-ranging conversation on scale, leadership, and Europe’s future in tech. Tune in!
In Good Company is hosted by Nicolai Tangen, CEO of Norges Bank Investment Management. New full episodes every Wednesday, and don't miss our Highlight episodes every Friday.
The production team for this episode includes Isabelle Karlsson and PLAN-B's Niklas Figenschau Johansen, Sebastian Langvik-Hansen and Pål Huuse. Background research was conducted by Une Solheim.
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Transcript
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| 0:00.0 | Hi everybody, tune in to this short version of the podcast, which we do every Friday for the long version. |
| 0:05.4 | Tune in on Wednesdays. |
| 0:08.2 | Hi everyone, I'm Nicola Tangen, the CEO of the Norwegian Soan Wealth Fund. |
| 0:11.7 | And today I'm here with Robert Gens, who is visiting us in Oslo. |
| 0:15.0 | And Robert is the co-founder and co-CEO of Zalando, which is, of course, as you know, all of you, Europe's leading online fashion |
| 0:21.7 | platform. Robert started Salando in 2008, right as the financial crisis hit, and most people |
| 0:28.6 | thought that selling shoes online was a terrible idea. But now, 17 years later, Salando |
| 0:33.6 | serves more than 50 million customers across 25 European markets. |
| 0:38.8 | We own a lot of shares in this company and it's really exciting to have you here. |
| 0:43.4 | Thank you very much for inviting me and having me. |
| 0:45.3 | Now Rob, let's go back to the start. You founded Salando in 2008, just as the financial crisis |
| 0:52.5 | was kind of hitting the world. So tell me about the very start. |
| 0:57.4 | Before we started Zalano, like me and my co-founder, David, we started like a social media |
| 1:02.5 | company in Latin America, which was like, you know, student network in Mexico, Argentina and Chile. |
| 1:10.7 | And this was like a startup that didn't really work out. So and then in Mexico, Argentina, Chile. |
| 1:11.1 | And this was like a startup that didn't really work out. |
| 1:14.1 | And then we said, OK, well, that shouldn't be it. |
| 1:16.8 | So we actually wanted to actually try it one more time. |
| 1:20.2 | And we came back to Europe and thought, OK, well, |
| 1:23.7 | in e-commerce with soft goods, there's actually |
| 1:26.1 | very great opportunity here in Europe. |
| 1:28.3 | And we looked into various categories and fashion and really found shoes quite interesting. |
... |
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