Hi, I'm Ryan Roslansky, the CEO of LinkedIn. Listen to my new podcast, The Path. Discover

how today's greatest leaders shaped their unique career paths and the lessons they learned

along the way. Tune in to new episodes weekly wherever you enjoy your podcasts.

LinkedIn News

From the news team at LinkedIn, I'm Jesse Hempel and this is Hello Monday.

So a bunch of years ago, I had a horrible time with a colleague. We're going to call

him Sam because that is not his name. Sam was so hard to work with. He didn't return

emails. He dropped the ball in commitments. He took credit for other people's work which

I just really think is the worst. Now I loved this job. I really think the job would have

been wonderful. Were it not for Sam? Around that time, I started working with this great

job coach. And of course, the first thing I brought up was Sam. I really wanted her

to help me solve the problem of Sam. But when I walked her through my litany of issues,

she just said, Jesse, there's always a Sam. That phrase has become a mantra to me because

it's pretty much true. Anywhere I've ever worked, there's always a Sam. Our guest today

is Amy Gallo. She's an expert in conflict communication and workplace dynamics. She

hosts Harvard Business Reviews hit podcast Women at Work. She's got a new book called Getting

Along. How to work with anyone, even difficult people. And as soon as Amy entered the studio,

well, I told her all about Sam. Here's Amy. Put very simply, we don't show up at work

as our best selves all the time. And that goes for the Sam's, that goes for us, the

Jesse's and the Amy's. We show up with baggage for lack of a better word, right? Esther

Perrell calls it an emotional resume. And that emotional resume doesn't always align with

the other people's emotional resume. And sometimes there's someone like Sam who lots of people

...