Having an Exceptional Customer Service (w/ Billy Rickman) Pt. 2 - Apr ‘19 | Ep 465

The Game with Alex Hormozi

Alex Hormozi

Entrepreneurship, Education, Business, How To

4.9 • 4.4K Ratings

🗓️ 26 November 2022

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

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Summary

(Disclaimer: This interview was recorded over Zoom. We apologize in advance for the quality of the audio.)

“If you have to be an amazing salesman to make the business work, the business is broken.” Today, join Alex (@AlexHormozi) as he guests on Billy Rickman’s YouTube to talk about having an exceptional customer experience and how to blend that in a way to sell more expensive stuff over time. This interview was done all the way back in 2019 but still holds incredible value today. This is part 2 of the interview.

Welcome to The Game Podcast where we talk about how to get more customers, make more profit per customer, and keep them longer, and the many failures and lessons we have learned along the way to $100M in sales. We've got roll-up-your-sleeves kind of hustle with a little bit of cleverness and a lot of heart.

Check out the episode on Billy Rickman’s YouTube Channel!

Timestamps:

(00:59) - When it comes to being more present on social media, has that always been a part of you or something you’re trying to move into now?

(1:52) - Alex talks about the 5-step framework of an excellent customer journey

(7:33) - how to get people to buy high ticket offers despite not knowing anything about the business at first

(11:39) - Breaking the limiting beliefs around the topic of “no that doesn’t work in the industry”

(14:02) - The three things a business owner should be doing right now to grow their business

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Transcript

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0:00.0	Most of the nation welcome back to part two of the Billy
0:01.5	Rickman podcast where we can talk about getting big in business.
0:04.9	This part of the podcast or this half of the podcast is about
0:08.2	having an exceptional customer experience and how to blend that in a way
0:11.2	to sell more expensive stuff over time.
0:14.0	And this is from all the way back in 2019.
0:16.9	Pre-acquisted.com, pre-hundred-million dollar offers, pre-beard, mid-stash.
0:22.9	And I think that you guys will enjoy it and hopefully enjoy it as much as we enjoy putting on for you.
0:28.3	I mean one of the things that I tell the gyms is like when we all started
0:31.4	we looked around at whatever an else is doing and said cool I'll charge that.
0:35.9	But the secret that no one knows is that everyone else is broke so why the fuck would you copy that?
0:41.4	Welcome to the game where we talk about how to get more customers,
0:43.7	how to make more customers, how to keep them longer.
0:45.7	And the many failures and lessons we have learned along the way.
0:48.1	Hope you enjoy and subscribe.
0:50.8	You know?
0:51.3	Well yeah, I see that actually a lot in your in your post and I saw it again.
0:54.8	Obviously I was doing my deal with my due diligence on the research and give you beforehand.
0:59.3	A lot of the stuff you've been putting out, I don't know whether or not it was just more,
1:03.9	it's more of a focus now, but it seems like when I was looking at stuff earlier on
1:06.9	and looking at stuff now, the stuff now is a huge focus on the fun and exciting
1:11.6	and it's like part of right inside of the business.
	...

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