Gorgias - The Help Desk for E-Commerce

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5 • 145 Ratings

🗓️ 7 November 2019

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this special episode, we interview Philippe Roireau, Head of BD & Partnerships for Gorgias, "the" help desk for e-commerce brands and merchants.

In Part 1 of this feature, Philippe, discusses How Gorgias was founded, How a chance meeting with the Shopify founder changed their business, How their laser focus on Shopify led them to tremendous growth, How Phil started as a Gorgias customer, Why they look for staff that speaks the language of merchants, Why merchants love merchant stories, How merchants can scale customer service without adding more people, The magic of the Gorgias onboarding experience, and How to Transform Support into a Profit Center and so much more.

Join us while Ramon Vela interviews Philippe in Part 1 of this episode and hear him share the inside story of a brand.

For more on Gorgias visit: Gorgias.link/story

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Transcript

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0:00.0	Recorded at the Retention Science Studios.
0:08.4	This isn't your average entrepreneur or e-commerce podcast, and I'm not your average host.
0:14.9	My name is Ramon Vela, and this is the story of a brand.
0:26.3	Thank you. and this is the story of a brand. Hey, thanks very much for joining us today.
0:28.3	This is going to be a fantastic episode.
0:30.8	However, before we begin, I have something kind of serious to talk to you about.
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1:41.3	the story of a brand listeners.
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1:50.8	privy dot com forward slash c f again that's pr i v y dot com forward slash CF. Hello, everyone.
2:01.6	This is Ramon Vela, and this is another amazing episode of the story of a brand.
	...

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