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🗓️ 27 July 2025
⏱️ 8 minutes
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Google Redefines Customer Calls with AI is taking voice AI from concept to commercial reality. We discuss how Google’s system compares to others in voice AI.
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0:00.0 | Google is rolling out a new AI-powered business calling feature. |
0:05.0 | There's some controversy from the past, but also a really interesting new way to get info from businesses without actually having to call them yourself. |
0:13.0 | You send Google and their AI agent to do that. |
0:15.0 | This is rolling out to users in the United States, and there's a whole bunch of really interesting features that are coming, |
0:22.8 | that are shipping with this, essentially. |
0:27.1 | So before we get into all of that, I want to mention if you want to try any of the latest AI models on my platform, AIbox.AI, which has just released our beta, there is a playground |
0:33.5 | that lets you access the top 40 AI models, all for $20 a month. |
0:36.9 | So you get access to Anthropic, Cohere, Deepseek, Google, meta, mistral, OpenAI, tons of others, GROC, image models like Black Forest Labs, ideogram, the image model from Open AI, and text-to-speech models like 11 labs. So there's tons of different models. You can chat with all of the models in the same chat thread. Just switch whatever model you want to talk to depending on what your use case is. And you can compare the results, ask the same question to multiple AI models or get multiple, get your response regenerated by different models to see which one you like the best. So anyways, it sounds interesting to you. You can go over to A.I.Box.A.I. And check it out. |
1:12.0 | There is a link in the description. All right, let's get into what Google has rolled out here |
1:17.0 | in what people are calling a pretty big update as far as making something useful that people |
1:23.8 | actually use. So they're calling this an agentic AI powered business caller. The thing about it is, like, I don't know if I'd necessarily call this agentic. Like, I guess it accomplished a task for you. It does a call, but it's just asking very basically a question. And then it's kind of like hanging up. It's a workflow. It doesn't, it's not really thinking or, or doing too much other than |
1:45.9 | that. So I don't know if we want to call this an agent yet, but people have different definitions |
1:50.3 | of agents. In any case, this is rolling out to users in the US. They've actually been testing |
1:56.3 | this since January, but you had to be, you kind of had to opt in on their, their AI Labs platform |
2:03.7 | or whatever, so to actually be able to test this, but now everyone is going to be able to use |
2:08.2 | this. It's using Gemini 2.5 Pro, so this is their best AI model to do the, you know, the LLM |
2:15.5 | and kind of the reasoning element of this. |
2:38.1 | And then they're using their own voice model. So a couple years ago, they had some sort of tool that was similar and got a lot of criticism. It definitely wasn't as good as what they're rolling out now. But the thing that people didn't like is there were, you know, businesses or people were just thinking that they were talking to an actual human. So they've, they've said, okay, we're going to identify ourselves as an actual bot when we call. So the way this essentially works is you'll be able to go to something like Google search |
2:44.4 | or, you know, or like Google Maps. Find a business that you're interested in contacting. So if it was |
2:50.0 | like a pet groomer, you'd |
2:51.4 | click on the groomer and then you're going to be able to fill out a bunch of information. So |
2:57.8 | essentially you get a pick that you want to, you want to, you know, it's quote unquote, it says, |
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