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HBR IdeaCast

Getting Feedback Right on Diverse Teams

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.41.9K Ratings

🗓️ 24 October 2023

⏱️ 30 minutes

🧾️ Download transcript

Summary

We know that teams mixing people of different generations, genders, and cultures yield better outcomes, and that frank, constructive feedback is key to improving individual, group, and organizational performance. But these two attributes -- diversity and candor -- often clash, says Erin Meyer, a professor at INSEAD. She's studied the challenges that arise when teammates with different backgrounds try to give one another advice and offers recommendations for overcoming them, including establishing norms around regular feedback and ensuring that it is asked for, designed to assist, and actionable. She’s the author of the HBR article “When Diversity Meets Feedback.”

Transcript

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0:00.0

How do you navigate gender in your workplace?

0:04.0

HBR's fan favorite podcast Women at Work is back with personal stories, the newest research,

0:09.6

and practical advice on navigating divorce, disability, and career failures.

0:14.0

Listen for free to H.B.

0:16.0

Women at Work wherever you get your podcasts. Welcome to the each-Bere Ideacast from Harvard Business Review. I'm Allison Beery. Research tells us that diverse teams and organizations, ones that include people of different races and cultures,

0:51.0

genders and generations, can out innovate and outperform heterogeneous ones.

0:56.2

But that only happens when they're managed well.

0:58.9

And a big area where we fall short is giving and receiving feedback. It's critically important but hard to get right.

1:05.8

Some say radical candor is the answer. Others a feedback sandwich where you offer praise,

1:10.7

then criticism, then praise again.

1:13.2

Some people like quarterly performance reviews with their bosses.

1:16.6

Others think colleagues should be constantly giving advice to each other.

1:20.4

But our guest today says that in a diverse group, there's no one-size-fits-all approach.

1:25.0

That's because different types of people will have very different expectations around how feedback should be handled.

1:31.0

She's here to help us understand those differences and bridge the gaps.

1:35.0

Aaron Meyer is a professor at Inciad and she wrote the HBO article,

1:39.0

When Diversity Meets Feedback.

1:41.0

Hi, Aaron, thanks for joining me today.

1:43.0

Hi, Allison, nice to be here.

1:45.0

So, Aaron, we've seen all the research on the importance of both team diversity

1:59.8

and then candid authentic feedback.

2:02.5

More organizations seem to be accepting

...

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