Get the Customer Experience Edge: Ten Ways to Wow ‘Em

Technology Revolution: The Future of Now

Bonnie D Graham

News, Business News, Technology

4.9 • 112 Ratings

🗓️ 25 January 2012

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Whether you’re a start-up or a seasoned company, you’re facing the hard facts of today’s customer experience: it’s a perpetual-motion target and it’s your new competitive battleground. Given these challenges – plus your tight time and tighter budgets – how can you slide the sensitive customer satisfaction needle in the right direction to motivate your employees and satisfy your executives? Tune in for 10 Quick Wins you can implement now and see benefits in the near-term – really! CRM experts Reza Soudagar, Vinay Iyer and Dr. Volker G. Hildebrand will share nuggets of wisdom from chapter 10 of their book, “The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience for Your Customers”. Pour a cup of Joe, Earl or OJ and join us for food for thought as we present Ten On-Ramps to the Customer Experience Freeway.

Transcript

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0:00.0	Be sure to friend us on Facebook.
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0:10.7	The following program is being brought to you on the Voice America Business Channel.
0:15.1	For more information about our network and to check our additional show hosts and topics of interest,
0:19.7	please visit voiceamerica business.com.
0:22.7	The Voice America Talk Radio Network is the worldwide leader in live internet talk radio.
0:27.7	Visit voice America.com.
0:29.6	The views and ideas expressed on the following program are strictly those of the host or guests
0:34.1	and do not necessarily reflect the views and ideas held by the Voice America Talk Radio Network, its staff and management.
0:47.0	Welcome to the most nutritious hour of business talk all week.
0:55.5	This is Coffee Break with Game Changers, presented by SAP.
0:59.5	The best run business is Run SAP.
1:02.0	Your host and moderator is Bonnie D. Graham.
1:04.5	You'll hear from the innovators who have learned to use game-changing technologies
1:07.8	to shake up the status quo and help move today's businesses in new directions.
1:12.3	Now, here's Bonnie D. Graham.
1:15.9	Whether you're a startup or a seasoned company, I bet you already know the hard, hard, cold facts and the truth of today's customer experience.
1:25.1	It's a motion, catch perpetual motion target.
1:28.3	It's moving all the time.
1:29.8	And guess what?
1:30.3	It's your new competitive battleground.
	...

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