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The Game with Alex Hormozi

Fundamentals & Complexity | Ep 136

The Game with Alex Hormozi

Alex Hormozi

How To, Education, Business, Entrepreneurship

4.94.8K Ratings

🗓️ 9 July 2019

⏱️ 7 minutes

🧾️ Download transcript

Summary

"We don't need new; we need better." Today, Alex (@AlexHormozi) discusses how important it is to stick to the fundamentals, how it will create more focus within the team, and how it can improve the end-user experience.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:19) - Entrepreneurs change things that work when something stops working.

(1:37) - We need better by doing things that worked at small/large scale.

(3:42) - Objective remains unchanging, but processes and team will change.

(5:35) - Figure out how to treat customers as a small shop owner.

Follow Alex Hormozi’s Socials:

LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

Transcript

Click on a timestamp to play from that location

0:00.0

Most of the nation real quick, if you are a business owner that has a big old business

0:04.0

and wants to get to a much bigger business, going to $50, $100,000 plus we would love to talk to you.

0:09.4

And if you like that or would like to hear more about it, go to acquisition.com and you can

0:13.2

play anywhere on the page and talk to one of our team and see if we can help you get there.

0:17.5

Hey, what's going on everyone.

0:18.9

Hope you guys are having an awesome Friday.

0:21.7

Fantastic Friday.

0:22.9

I haven't made a video in a while.

0:25.3

And so I had all these topics and I've just been like traveling with them crazy.

0:28.8

So I apologize for that.

0:30.7

But that being said, the one that I wanted to talk about was kind of a small 50 that I had

0:34.3

that I was sharing with some of our directors, which is that a lot of times we as entrepreneurs

0:38.5

try and change things that are working because something stops working.

0:43.1

And so we start thinking, oh, like that doesn't work anymore.

0:48.5

When in reality what happens is as a business grows, it's simply the fundamentals become

0:54.8

more complex to execute and to deliver.

0:59.3

And so when you think about like scaling a business, right?

1:02.9

Like there's so many people who can maintain one on one clients really, really easily, right?

1:07.6

The idea though is that like human connection and the things that you need to do to maintain

1:10.9

a relationship and provide good value and provide service and whatnot, like don't change,

1:14.6

like humans aren't different at scale as they are in like one on one.

1:18.6

But we try and change our processes constantly.

...

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