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PBS News Hour - Segments

FTC's 'click-to-cancel' rule would make it easier to end subscriptions

PBS News Hour - Segments

PBS NewsHour

News, Daily News

4.11K Ratings

🗓️ 22 October 2024

⏱️ 6 minutes

🧾️ Download transcript

Summary

A proposed rule from the Federal Trade Commission aims to let consumers easily cancel unwanted subscriptions. It would require getting out of those plans to be as easy as it was getting in. But many businesses argue the move is unnecessary meddling that will harm consumers. William Brangham discussed more with Erin Witte of the Consumer Federation of America and a supporter of this rule. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Transcript

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0:00.0

The newly proposed rule from the Federal Trade Commission aims to let consumers easily cancel unwanted subscriptions.

0:07.0

But many businesses argue the move is unnecessary meddling that will harm consumers.

0:12.0

William Bringham joins us now with more

0:14.0

William

0:15.0

That's right Jeff we've all had this experience

0:17.0

you sign up for a subscription or an ongoing membership

0:20.0

but then when you're done with it

0:22.0

undoing that subscription is a complex difficult multi-step process.

0:28.0

The FTC's new rule would require that getting out of those plans would be as easy as it was getting in.

0:35.1

Erin Whitty is Director of Consumer Protection for the Consumer Federation of America and

0:40.6

a supporter of this rule.

0:43.0

Aaron, thank you so much for being here.

0:45.0

They call this new rule click to cancel.

0:49.0

Can you just tell us in practicality, how would it roll out?

0:53.7

So the purpose of this rule is to really align the interests of consumers and businesses.

0:59.4

By making businesses rely on affirmative consumer choice rather than trapping them in a

1:04.2

subscription. The click to cancel part of the rule simply says that if a

1:08.6

consumer is in a subscription it should be as easy to get out of the subscription as it was to get in.

1:14.0

And by making it easier to cancel subscriptions, the Federal Trade Commission is making

1:19.0

sure that consumers are able to get and keep the products that they really want and break up with the ones that they don't.

1:25.6

It also gives businesses a very clear standard for what it means to have a simple cancellation

1:29.9

process.

...

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