FTC's 'click-to-cancel' rule would make it easier to end subscriptions
PBS News Hour - Segments
PBS NewsHour
4.1 • 1K Ratings
🗓️ 22 October 2024
⏱️ 6 minutes
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| 0:00.0 | The newly proposed rule from the Federal Trade Commission aims to let consumers easily cancel unwanted subscriptions. |
| 0:07.0 | But many businesses argue the move is unnecessary meddling that will harm consumers. |
| 0:12.0 | William Bringham joins us now with more |
| 0:14.0 | William |
| 0:15.0 | That's right Jeff we've all had this experience |
| 0:17.0 | you sign up for a subscription or an ongoing membership |
| 0:20.0 | but then when you're done with it |
| 0:22.0 | undoing that subscription is a complex difficult multi-step process. |
| 0:28.0 | The FTC's new rule would require that getting out of those plans would be as easy as it was getting in. |
| 0:35.1 | Erin Whitty is Director of Consumer Protection for the Consumer Federation of America and |
| 0:40.6 | a supporter of this rule. |
| 0:43.0 | Aaron, thank you so much for being here. |
| 0:45.0 | They call this new rule click to cancel. |
| 0:49.0 | Can you just tell us in practicality, how would it roll out? |
| 0:53.7 | So the purpose of this rule is to really align the interests of consumers and businesses. |
| 0:59.4 | By making businesses rely on affirmative consumer choice rather than trapping them in a |
| 1:04.2 | subscription. The click to cancel part of the rule simply says that if a |
| 1:08.6 | consumer is in a subscription it should be as easy to get out of the subscription as it was to get in. |
| 1:14.0 | And by making it easier to cancel subscriptions, the Federal Trade Commission is making |
| 1:19.0 | sure that consumers are able to get and keep the products that they really want and break up with the ones that they don't. |
| 1:25.6 | It also gives businesses a very clear standard for what it means to have a simple cancellation |
| 1:29.9 | process. |
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