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The Indicator from Planet Money

From no bank to neobank

The Indicator from Planet Money

NPR

Business

4.79.2K Ratings

🗓️ 29 June 2023

⏱️ 9 minutes

🧾️ Download transcript

Summary

Online banking has become so common that some banks don't have any physical locations at all. Today we track the transition to online banking in Mexico, where startups are eager to win over new customers who are tech-savvy but don't have any kind of bank account.

For sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org.

Transcript

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0:00.0

NPR.

0:11.9

This is the Indicator from Platinum Money, I'm Darian Woods.

0:14.6

And I'm Whalen Wong.

0:15.8

Darian, when was the last time you went to the bank in person?

0:19.8

Uh, I don't know off the top of my head.

0:22.3

It's a matter of years, I gotta say, yeah.

0:25.2

It's not that long for me, but it's definitely a rare errand these days.

0:29.3

You know, I barely even go to the ATM anymore because I don't use a lot of cash.

0:33.4

And then on the rare occasions, I get a paper check, you know, every once in a while that

0:36.8

happens.

0:37.8

I can deposit it through my bank's mobile app.

0:40.0

That's what I do, too.

0:41.6

And banking in America has gotten increasingly digital.

0:44.6

Uh, and a lot of people, including a couple of members of the Indicator staff we learned,

0:49.5

have their money in banks that are online only.

0:53.0

These banks don't actually have physical branches at all.

0:56.6

These kinds of digital banks are called neo-banks.

0:59.6

And neo-banks are all over the world.

1:01.4

But there's one country where they really are blossoming.

1:04.8

And that's Mexico.

1:06.7

There is a large number of adults there who don't have any kind of bank account.

1:10.8

A lot of them are young and tech savvy.

...

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