Morning, good afternoon, good evening. Welcome everybody for those who are tuning live and for those

who are watching back on our replay as well, please do let us know when you're watching this,

whether you're live with us in the audience, watching it on the stream or watching on the playback

in the comments where you are tuning in from around the world. I do love to see where we have people

tuning in from. My name is Mark Simpson, as you can tell from my English, I'm from England. I've discovered Boosley 10 years ago, and over the last 10 years, I've been wanting to give hosts all over the world, the tools, the tactics, the training, but most importantly, the confidence on how to generate more bookings where you're not having to rely on the OTAs to do it. And I wanted to run this

session for a while. Me and Christina have been talking about running this session for a long time now.

And what we're going to do today is we're going to show you, as you can see from the screen in

front of you, from first click to final clean, the new guest experience in 2025. Because as you, we all know,

wherever you are, the guest demands change. The guest, what they want is different from what

it was five years ago, even last year. And that's why I wanted Christina from Turner to come in

and do this. A little bit of housekeeping. As you can see, for those of you who are watching live, on the right,

there are a couple of little tabs, a couple of little buttons. One of them is chat. So as we

are going through this, to reward those that are tuning in with us live, if you have got any

questions as we are going through this, you get to ask your questions to me and Christina. If you're watching on the replay, you are more than welcome to ask your questions, but we may not get to them straight away. This does reward you for obviously tuning in live when we do these sessions. And if you want to find out more, just hit the subscribe button. We're going to do more of these. So without more being said, Christina, could you just give a super quick introduction to you and what Turno does and then we might as well get these show on the road?

Yeah, good morning. Thanks for having me. My name's Christina Vassel. I am the director of partnerships

for Turnow. And for those of you who don't know what Turnow is, what we do, we are a cleaning

automations platform

that helps both host as well as cleaners,

automate turnovers, schedule payments,

and find new, vetted, and experienced cleaners

within the turno platform.

Amazing, all right, let's get on.

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