A quick note before we get into the episode oversharing is a podcast for entertainment purposes only it is not a medical podcast and does not constitute medical or psychological advice always seek the advice of your position or mental health professional.

Hello and welcome back to oversharing. I'm Jordana Abraham and I'm Dr. Naomi Bernstein.

How is everything? How's it going? Let's catch up pretty good. What's been going on with you been traveling a little bit?

Yeah, I was just in Charleston. So I have the perfect anecdote for feeling extremely irritable. I feel like I always talk about my issues with customer service on this show, but do you ever have such a negative customer service interaction that you want to you feel like vengeful?

I might be mom like speaking inside me at times. That might be the other side of the gene pool. No, not. I mean, you know, we're very vindictive like on on occasion. Well, we'll spill what's the who did you want to kill?

Well, I had it's funny because it was like a juxtaposed. So I had a Delta flight on Monday evening from Charleston that got they canceled it like before I went to the airport.

Okay. Well, that was nice of them. Yes. So I was like, okay, fine. That's fine. But I really like to get home tonight. It didn't really seem like there were actually any weather issues.

So we got a refund on that flight. We booked a different jet blue flight home. And then I called Delta and they were like, so star for the inconvenience. They're like, we could put you on a flight tomorrow morning.

We're like, it's okay. We're going to take a different airline. But is there anything you could do for us? They're like, yeah, here's $150 person for the inconvenience.

And the refund. And you're okay with that so far. I was okay with that. Very nice good customer service. Then we go to the airport for this jet blue flight, which is around the same time as our original flight.

It keeps getting delayed. It's getting delayed every every 20 minutes. You get another notification that it's delayed another 30 minutes.

That is so annoying. Okay. Very annoying. This was the new flight that we booked. And I'm getting more irritated. It's not happening. Like, it's almost like.

Yeah. That's our thing. Break up with me. Just break up with me. Just do it. Don't like. Right. Hope I just leave. And then eventually they canceled the flight like three hours after delaying the flight for three hours. They canceled the flight. So I'm like very irritated.

And we call jet blue. And so I was the same situation. I was like, so like they're like, we could put you on a flight tomorrow morning. Or no, it was no, it was like tomorrow.

It was like tomorrow evening. And I'm like, we need the earlier flight. She's like, no, there's nothing I can do. And I'm like, well, is there anything you can do for me?

Compensation wise. She's like, there's nothing. No, she's just like rude. There's nothing I can do. Like that. I'm like, well, can I speak to a supervisor and speak to that? And she was like, no, the supervisor is going to tell you the same thing as me. And then I was like, well, I was like, well, according to my like jet blue customer bill of rights, which I saw like on TikTok is something you're supposed to do. She hung up on me.

She hung up on me. And this is after you're waiting. You were in the airport trying to figure out where we're going to say she hung up on me. She was like, just saying no. And then I was so mad. I was like, one day I'm going to make enough money to buy jet blue. And then I'm going to fire everyone who works there. I'm going to like accept the loss of loss of investment just for the predictive feeling of like, I'm going to find this person and they're going to be gone.

Right. Oh my God, hanging up. That's bad. I've never been hung up on. And I was it's fun. I was like, I don't feel like I'm that I was saying I wasn't cursing at her. I wasn't saying anything. Like I wasn't screaming. I was just like, I don't accept this. Right.

I was just found it to be like the worst customers service experience I ever had. And I was getting really mad.

How did I handle it when you were when you were freaking out? Was he on the same page or was he like, all right, he did say, no, well, he's a good interview. He's he he did a good job in that instance of being like, I totally get it. They're being absurd. But like, let's just figure out like

What we're going to do instead much, but I'm, you know, it's hard, especially because we're in that moment of we actually do need a new plan.

Yeah, I almost wish that I had a video of you being hung up on in the middle of the airport and then standing there in it like the face that you must have had.

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