Fixable: Kelli - "How do I deal with a communication breakdown?"

Body Stuff with Dr. Jen Gunter

TED

Health & Fitness

4.6 • 1.5K Ratings

🗓️ 1 May 2023

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

This is an episode of Fixable, a new business call-in podcast from the TED Audio Collective hosted by Harvard Business professor Frances Frei and CEO and best-selling author Anne Morriss. Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. If you want to be on Fixable, call the hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem -- or email them at [email protected]

Transcript

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0:00.0	Ted Audio Collective
0:07.0	Hi there, we are not Jen Gunter, and this is not body stuff.
0:11.6	But we hope you'll stay with us.
0:13.0	I'm Ann Morris, and I'm Frances Fry.
0:16.0	And this is something a little different.
0:17.8	This is an episode of Fixable, our new show from the Ted Audio Collective.
0:22.2	We really hope you enjoy it, and if you do, you can find and follow Fixable wherever
0:27.1	you get your podcasts.
0:28.6	Thanks for listening.
0:31.0	This is a new segment we like to call Ann and Frances's favorite icebreakers.
0:35.7	We do a lot of work with teams, and we try to get them to start communicating honestly
0:40.0	very quickly.
0:41.0	So we think a lot about what are the questions at the beginning of meetings that's really
0:46.2	great in environment.
0:47.2	People can have an honest dialogue.
0:49.2	A low stakes one, I often use, is tell us about a piece of art that means something
0:55.2	to you.
0:56.2	Oh, good.
0:57.2	And tell you the one that moves me the most.
0:58.9	And it's a photograph that our dear friend, Emmy, took when she was visiting us.
1:03.5	And our oldest son was two or three.
1:06.2	On the weekend, we took him to the classrooms at the Harvard Business School, not break
	...

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