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Fixable: “How do I deal with a communication breakdown?"

How to Be a Better Human


Self-improvement, Education

4.21.1K Ratings

🗓️ 3 July 2023

⏱️ 33 minutes

🧾️ Download transcript


This is an episode of Fixable, another podcast from the TED Audio Collective hosted by Anne Morriss and Frances Frei.

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective hosted by CEO and author Anne Morriss and Harvard Business school professor Frances Frei. If you want to be on Fixable, call our hotline at 234-Fixable (that’s 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem. To hear more episodes on how to fix your work problems, fast, follow Fixable wherever you're listening to this.

You can listen to Fixable wherever you're listening to this.

Transcripts for Fixable are available at go.ted.com/fixablescripts.

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Ted Audio Collective.




Hi everyone, Chris Duffy here.


Today we've got something a little bit different for you.


Instead of a new episode of How to Be a Better Human, we have an episode from a new show


from the TED Audio Collective that's called Fixable. In each episode of Fixable, business leaders


Ann Morris and Francis Fry together move fast and fix stuff by talking to


guest callers about their workplace issues and then solving those problems fast.


Both the listeners and the guests are going to receive actionable insights to create meaningful change in the workplace,


regardless of where they sit on the company ladder.


I think you're going to love this show and I think you're going to really enjoy this episode


which you're about to hear.


If you do enjoy it and you want to hear more, you can find


fixable now wherever you're listening to this.


This is a new segment we like to call Anne and Francis's favorite icebreakers. We do a lot of work with teams and we try to get them to start


communicating honestly very quickly so we think a lot about what are the questions


at the beginning of meetings that's really create an environment people can have an honest dialogue.


A low stakes one I often use is tell us about a piece of art that means something to you.


Oh good.


I'll tell you the one that moves me the most, and it's a photograph


that our dear friend Emmy took when she was visiting us,


and our oldest son was two or three.


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