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20/20

Fire and Vice

20/20

ABC News

True Crime

3.87.3K Ratings

🗓️ 9 November 2024

⏱️ 87 minutes

🧾️ Download transcript

Summary

A local firefighter hero is gunned down in his own driveway. Is the killer someone close to home? Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0

Contacting customer service, for a lot of people, that's an easy way to ruin a good day.

0:06.4

But at Zendesk, we make the customer experience better.

0:09.7

Better for your grand, better for your florist, better for the guy in Apartment 3A.

0:14.3

Better for you.

0:15.6

Better for everyone.

0:16.9

Because some say the customer is always right.

0:19.7

We say the customer is always human.

0:22.5

And as fellow humans, we want to do something better for all of us.

0:26.4

Zendesk, customer experience with AI built for humans.

0:30.7

Tonight, a beloved firefighter gunned down in his very own driveway.

0:34.7

But does the evidence to convict someone all come down to a single deleted phone call?

0:40.3

A brand new 2020 begins right now.

0:43.3

Get the med kid.

0:46.3

He's still got a policy.

0:47.3

Who would want Robbie dead?

0:49.3

That was the million dollar question.

0:50.3

Robbie.

0:51.3

Robbie.

0:52.3

He's got a fire in your shirt on. I'm in panic.

0:56.0

Please save my husband.

0:58.0

He's done, dude.

0:59.0

Damn it!

...

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