Finally, Airlines are Dropping Change Fees
Business Wars Daily
Wondery
4.6 • 716 Ratings
🗓️ 4 September 2020
⏱️ 7 minutes
🧾️ Download transcript
Summary
Today is Friday, September 4, and we’re looking at United Airlines vs. American Airlines.
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Transcript
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| 0:49.3 | One, three. Wondery. |
| 1:07.6 | I'm David Brown, and this is Business Wars Daily on this September 4th. |
| 1:09.8 | Happy Friday, friends, and happy Labor Day weekend. |
| 1:14.9 | Labor Day marks the end of summer for many of us, an occasion for one last, hurrah. |
| 1:19.3 | Barbecues, pool parties, and one last long weekend vacation, perhaps. |
| 1:25.2 | But this year, well, most of us are staying home, and the airlines have absolutely nothing to celebrate. |
| 1:45.8 | Passenger levels are down 70% from a year ago, according to figures from the Transportation Security Administration. Looking financial disaster in the face, the airlines are trying to woo travelers back. Given the safety concerns, that's proving difficult. So on Monday, United Airlines CEO Scott Kirby took a startling and many would say welcome step. Here he is in a video announcement. We're permanently getting rid of change fees on |
| 1:51.4 | standard economy and premium tickets for travel within the U.S. Change is inevitable these days, |
| 1:57.5 | but it's how we respond to change that matters most. When we hear from customers |
| 2:01.9 | about where we can improve, getting rid of this fee is often the top requests. And for a good reason, |
| 2:08.0 | until now it could set you back $200 to $500 to change a flight on one of the big three airlines, |
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