Feedback - Revisited!

Manager Tools

Mike Auzenne

Careers, Feedback, Leadership, Business, How-to, Development, Strategy, Management, Skills, Coaching, Advice

4.6 • 1.3K Ratings

🗓️ 10 October 2005

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

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Summary

We've received a great many questions, comments, and kudos for our show in July on the Feedback Model. Many listeners are discovering the power of feedback, of taking it out of the realm of the rare and into the stream of the every day. Not to sound repetitive, but most managers see feedback as akin to holding their breath - waiting as long as possible, and then creating a lot of sound and often fury. The Feedback Model tells us to see feedback like breathing - so regular as to become unnoticed.Many of you have written asking questions about how to counter some of the typical responses to the feedback you give. "What do I do or say when they tell me they'll 'think about it'? What if they SAY they'll make the change, only to continue in their ineffective behavior patterns? As you might imagine, we've dealt with these issues before, and this show talks about the approach to take, and once again, gives you SPECIFIC things to say and why they work.We do a brief review of the feedback model at the front of the cast, but still encourage you to give a listen to our original cast, in the July Archives.

Transcript

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0:00.0	You're listening to to manager tools.
0:22.0	Back in July Mark and I introduced the four-step This is Michael O'Zanna and welcome back to Manager Tools.
0:22.8	Back in July, Mark and I introduced the four-step feedback model.
0:26.3	Given our experience with the model, it was no surprise to us that we heard from a large number
0:29.5	of you about how well the model is working for you. In addition, many of you have written to asking questions about how to
0:35.0	to count the model is working for you.
0:32.0	In addition, many of you have written
0:34.0	asking questions about how to counter some of the typical responses
0:37.0	to the feedback you give.
0:38.0	What do I do or say when they tell me they'll think about it?
0:42.0	Or what will I say if they say they're going
0:43.9	to make the change but they continue in their ineffective behavior patterns.
0:47.9	As you might suspect we've dealt with these issues before and this show talks about the
0:51.8	approach to take and once again gives you some very specific things you can say and why they work
0:57.0	Now if you listen to these podcasts in the past you know I get nervous when we add to previous content that some of our newer listeners may not have heard before.
1:05.0	So although we do a brief review of the feedback model at the beginning of this podcast, it would do you
1:09.2	well to go back and listen to the July 18th show if you haven't done so already.
1:13.5	So with that, here we go.
1:17.0	You know Mark, we talked about the feedback model back on July 18th.
1:25.0	And you know the feedback model gets a lot of tension because it gives managers such an easy way to keep teams on the right track and you know frequent feedback
1:35.9	positive negative is is you know really a fundamental hallmark of all
1:40.0	high-performing systems and teams. And because of that, you know, folks get really
	...

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